As a guest at Burj Al Arab Jumeirah, our policies are designed to enhance your stay and ensure maximum comfort and convenience throughout.
ID Policy upon check-in
All guests including children staying at Burj Al Arab Jumeirah are required to present original valid identification upon check-in, which may either be a Passport or UAE/GCC National ID.
- UAE Nationals/Residents can check-in with a Passport or National ID.
- GCC Nationals can check-in with a Passport or National ID.
- GCC Residents can check-in with Passport.
- Rest of the world citizens can check-in with Passport.
Kindly note that Burj Al Arab Jumeirah has been identified as a no fly zone by Dubai Civil Aviation. Therefore, drones are prohibited by law around the premises and may be confiscated by authorities if seen in use, unless the required Dubai Civil Aviation permits are obtained.
Please refer to the Terms & Conditions of the required rate for the relevant cancellation & prepayment policy.
For the comfort and safety of all guests, pets are not permitted.
Smoking in some rooms is permitted. Please request a smoking room at time of booking to ensure availability for your stay.
Guests with special needs
We have a number of support services to assist guests with special needs. Please contact our Concierge for more details.
All major credit cards are accepted.
World Travel Awards 2017 - World's Leading Luxury Hotel 2017 (Burj Al Arab Jumeirah)
World Travel Awards 2017 - Middle East’s Leading All Suite Hotel (Burj Al Arab Jumeirah)
World Travel Awards 2017 - UAE’s Leading Hotel 2017 (Burj Al Arab Jumeirah)
Ultratravel Awards 2016 - Best Hotel in the World - Best Hotel in the Middle-East (Burj Al Arab Jumeirah)
World Travel Awards 2015 - Middle East's Leading All Suite Hotel (Burj Al Arab Jumeirah)
Daily Telegraph Ultimate Luxury Travel Awards 2015 - Best Hotel in the World (Burj Al Arab Jumeirah )
World Luxury Hotel Awards 2014 - Best Luxury Hotel (Burj Al Arab Jumeirah)
Conde Nast Traveler Gold List Africa 2014 – Middle East – Top Hotels (Burj Al Arab Jumeirah)
Travel + Leisure World’s Best Hotels 2014 – Burj Al Arab Jumeirah (No. 4 Top City Hotel in Africa and Middle East)