Jumeirah Stay

Online Check In

Save time when you arrive with our Online Check-in service


Jumeirah Stay

Online Check In

Save time when you arrive with our Online Check-in service

An effortless arrival

Your stay begins sooner when you complete the Online Check-in before arrival to access your digital room key on your device.


Save time when you arrive with our speedy Online Check-in experience


We'll keep your details safe for your future stays


Use your device to check in from home or on the go


Check-in early and start enjoying your stay sooner


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Simplify Your Stay

  • If you haven't already, download the Jumeirah App below and retrieve your booking.
  • Once you have found your booking, you'll be asked to complete the Online Check-in experience.
  • Follow the simple step-by-step process (you'll need your passport or ID document)
  • Once complete, you'll be able to access your room using your device with your digital room key.

Download the Jumeirah App
Download on the App StoreGET IT ON Google Play
Your questions answered
How can we help you?
Which properties can I check into online?Arrow
How far in advance can I check in online?Arrow
Which documents will I need to check in online?Arrow
How long does online check-in take?Arrow
Is there an age restriction on your online check-in service?Arrow
Should I take a new selfie, or can I upload an existing photo?Arrow
Which payment options are accepted for the pre-authorised payment during the mobile check-in process?Arrow
Can I request a mobile key at the time of online check-in?Arrow
If I have checked in online, will I still need to approach the front desk on arrival? Arrow
What if I do not want to use the mobile check-in service?Arrow
How much time will I save by checking in online?Arrow
Does the mobile check-in solution comply with GDPR? Arrow
Will I be required to provide my Emirates ID card or passport every time I check in or does the system store it for future use? Arrow