Jumeirah One General Terms and Conditions

Effective 21 July 2020, the loyalty programme for Jumeirah International LLC is Jumeirah One.  Prior to this, the programme was operated under the name of Jumeirah Sirius.

Jumeirah One operates under the terms and conditions as set out below unless otherwise expressly stated in the Programme Rules.  The Programme Rules govern the relationship between Jumeirah One and its Members including how Members manage their membership accounts, achieve elite status, earn and redeem Jumeirah One Points with participating hotels and properties (“Participating Property”) as well as with third party programmes which have a business relationship with Jumeirah One such as airline frequent flyer programmes.

The following Terms and Conditions apply to all Members of the Jumeirah One Programme.  It is the responsibility of all Members to read and understand these terms and conditions in full.  By opening a Jumeirah One membership account or by using either your membership card or your membership account number that you were assigned to receive and redeem Rewards or Privileges of the Loyalty Programme, including but not limited to Jumeirah One Points, you agree that:

Jumeirah One Terms and Conditions

The terms and conditions set out below, along with the Programme Rules are referred to as the "Terms and Conditions".  These Terms and Conditions were last updated on 21 July 2020 and supersede and override any previous terms and conditions, including those of Jumeirah Sirius.

1. General

1.1.   The following definitions shall apply:

  • Active” refers to Members who have had actively used their Membership by collecting Jumeirah One Points in the previous two (2) years;
  • Jumeirah" means Jumeirah International L.L.C., the entity with ultimate responsibility for Jumeirah One, or any other company within the same group of companies;
  • "Jumeirah One", "Jumeirah One Programme" or "Programme" means Jumeirah's loyalty programme;
  • "Jumeirah One Card" means the e-card issued to all Members;
  • "Jumeirah One Points" or "Points" are the reward currency earned by using the Jumeirah One Card;
  • "Jumeirah One Bonus Points" or “Bonus Points" are the Points Members earn in addition to the regular Points from an eligible spend and usually related to a promotional offer;
  • "Member" is a person who is a member of the Jumeirah One Programme and "Membership" shall be construed accordingly;
  • "Privileges" are the exclusive amenities and services provided to a Member depending on the Tier Points that Member has earned;
  • "Partner" or "Jumeirah One Partner" is a company or organisation which: (a) accepts Rewards from a Member in exchange for goods or services; and/or (b) allows a Member to earn Jumeirah One Points when they purchase its goods or services;
  • "Rewards" means specified goods or services to be provided by Jumeirah One or a Partner to a Member in exchange for Jumeirah One Points;
  • "Tier" means the Membership level of the Jumeirah One Programme;
  • "Tier Points" are the Membership level points earned by using the Jumeirah One Card and shall determine the level of status attained by a Member; and
  • "Website" refers to jumeirah-one.com, a website operated by or on behalf of Jumeirah, where a Member can access details of the Programme and manage their Membership.
  • Points Transfer” means when Points are transferred from one Membership to another
  • Family Membership” means the option to combine or collect Points into one Membership
  • Family Head” means a Member acting as the Head of the Family Membership
  • Family Member” means a Member invited to join the Family Membership by the Family Head
  • Jumeirah App” means the downloadable mobile application operated by or on behalf of Jumeirah in connection with the Jumeirah One programme including, but not limited to, the iPhone and Android versions thereof.

1.2.   The Jumeirah One Card is issued by, and remains the sole property of, Jumeirah.

1.3.   Membership, Points, Tiers, Rewards and Privileges are offered at the sole discretion of Jumeirah. Jumeirah reserves the right to decline to issue or to withdraw the Jumeirah One Card from a Member at any time. Jumeirah further reserves the right to terminate the validity of the Jumeirah One Card, together with the Privileges or other benefits attached thereto, at any time and for any reason (including but not limited to use of the Jumeirah One Programme which Jumeirah, in its sole discretion, deems excessive or unreasonable).  The withholding or termination of Membership may result in the loss of all Points accumulated at the time of such withdrawal or termination.

1.4.   Jumeirah One has no predetermined termination date and shall continue until such time as Jumeirah decides to terminate the Programme with or without notice. Members shall have three (3) months from the date on which the Programme termination is announced to continue accumulating Jumeirah One Points (the "Notice Period"). Starting on the date of expiry of the Notice Period, the Member shall have a further six (6) months within which they must convert all Jumeirah One Points they have accumulated into Rewards. Nine (9) months from the date on which the Programme termination is announced, any unredeemed Jumeirah One Points will be cancelled automatically.

1.5.   Jumeirah reserves the right to amend, update, change or delete any aspect of the Jumeirah One Programme at any time, including the Terms and Conditions and Programme Rules, Points, Tiers, Tier eligibility, Privileges, Rewards, and promotional offers, even if such changes may affect the value of the Points, Rewards or Privileges already collected by the Member. It is the responsibility of each Member to remain aware of any such amendments, updates or changes. Jumeirah will publish the latest Terms and Conditions on its website jumeirah-one.com. If you require clarification on these Terms and Conditions, you may contact a Jumeirah One advisor at jumeirahone@jumeirah.com

1.6.   Jumeirah accepts no responsibility or liability for the withdrawal of any Participating Property from the Jumeirah portfolio and any Partners from the Programme, even though such withdrawal may affect the collection of Points, Tiers and Rewards available to Member, and will no longer be valid after the date on which the Participating Property or Partner exited Jumeirah or Jumeirah One Programme, even if the reservation was made prior to that date.

1.7.   Jumeirah will endeavour to advise Members of matters of interest, including notifying them of changes to the Programme, promotions and other offers. However, Jumeirah accepts no liability for requests or correspondence lost or delayed in the postal system or via electronic mail. Without prejudice to clause 1.5 above, Jumeirah is not liable for and reserves the right to correct any errors in pricing, typing or description relating to any aspect of the Jumeirah One programme.

1.8.   When a Member telephones a Jumeirah One advisor, for security reasons the Jumeirah One advisor will request personal information in order to verify the Member’s identity.

1.9.   The Jumeirah One call centre will only deal with the person authorised to operate the Member's account. To authorise someone other than a Member to operate an account, a request must be made either: (i) in writing to the Jumeirah One Centre, PO Box 214159, Dubai, UAE; (ii) by email to jumeirahone@jumeirah.com  or (iii) by telephoning a Jumeirah One advisor on +971 (0) 4 364 7500.

1.10. The sale, transfer or barter of any Jumeirah One Points, Rewards, Privileges, Tier Points or other Jumeirah One benefits is prohibited.

1.11. When there is a change of a Member’s address, the Member must notify Jumeirah One of such an occurrence immediately.

1.12. Any correspondence sent to a Member, whether by post or electronic mail, is based on the information given to Jumeirah One or Jumeirah. All Members are responsible for notifying Jumeirah One either: (i) in writing to the Jumeirah One Contact Centre, PO Box 214159, Dubai, UAE; (ii) by email to jumeirahone@jumeirah.com; or (iii) by telephoning a Jumeirah One advisor on +971 (0) 4 364 7500 of any change to their contact details. Any failure to notify Jumeirah of such change may result in a deduction of such number of Points as Jumeirah, in its sole discretion, deems reasonable to cover any duplication of postage costs (including courier charges) incurred by Jumeirah as a result of incorrect contact details. Members can also update their profile details online via the Website. Jumeirah must be notified in writing (to the address set out in paragraph 1.9) of any change to Member’s name and all such legal or other documentation as Jumeirah shall from time to time request to evidence that change should be provided to Jumeirah by the Member.

1.13. The only valid interpretation of the Terms and Conditions shall be that of Jumeirah One or Jumeirah.

1.14. The use of and participation in the Jumeirah One Programme, including, but not limited to, the collection of Jumeirah One Points, Rewards, Privileges, Tier Points or other Jumeirah One benefits may be subject to fees and taxes in the relevant jurisdiction. As a result, Members will be required to pay such fees and taxes as applicable and in accordance with the existing legislation or any similar legislation that may be introduced in the future. Any tax liability, including disclosure, connected with receipt or use of any of the Jumeirah One Programme is the Member’s responsibility.

1.15. All Room Reservations including Jumeirah One Room Redemptions, Jumeirah One Privileges and Jumeirah One offers are subject to Service Charge, Tourism Fee, Municipality Fee and VAT tax at all Participating Properties.

1.16. A Member who is travelling on business should comply with their employer's travel policy concerning loyalty schemes. Information about a Member’s accrued Jumeirah One Points may be disclosed by Jumeirah to a Member’s employer.

1.17. These Terms and Conditions are governed by the federal laws of the United Arab Emirates and the Emirate of Dubai. In the event of any dispute, Members agree to submit to the exclusive jurisdiction of the courts of the Emirate of Dubai.

1.18. The Jumeirah One Programme, (including Tier Points, Rewards, Privileges and any other goods and services given to Members) is provided to the extent permissible by any applicable law without any warranties or guarantees, including implied warranties of satisfactory quality or fitness for a particular purpose.  To the extent permissible by any applicable law, Jumeirah excludes all liability and responsibility for itself and its affiliates, Partners and agents for loss or damage (including but not limited to cancellation or delay or loss or misuse of a Member's Jumeirah One Card) of whatever nature (including but not limited to loss of profits or anticipated savings, wasted expenditure or attorney's fees) arising from or in connection with a Member's participation in the Programme, regardless of whether such loss or damage would arise in the ordinary course of events or otherwise, is reasonably foreseeable or otherwise, or is caused by any error or omission of Jumeirah, its affiliates, Partners or agents (whether negligent or not), except that nothing affects the liability of Jumeirah, its affiliates, Partners or agents for death or personal injury caused by their negligence or any other liability which may not be excluded or limited by law.

1.19. If any provision of these Terms and Conditions is deemed unlawful, void or for any other reason unenforceable, then that provision shall be deemed severed from the Terms and Conditions and shall not affect the validity and enforceability of any other provisions.

1.20. Jumeirah's failure to exercise or enforce any rights or provisions of the Terms and Conditions will not constitute a waiver of such rights or provisions. 

1.21. Nothing in these Terms and Conditions shall create a contractual relationship with, or cause of action in favour of, any third party. Any rights of any third party to enforce these Terms and Conditions under any applicable legal principle, statute or otherwise are excluded.

1.22. General words shall not be given a restrictive interpretation by reason of their being preceded or followed by words indicating a particular class of assets, matters or things.

1.23. The language of the Terms and Conditions shall be English and any and all communications relating thereto (including but not limited to any complaints or disputes), shall be conducted in the English language. 

1.24. These Terms and Conditions incorporate by reference the Programme Rules and any other terms and conditions appearing on the Website from time to time and represent the entire agreement between Jumeirah and Members in relation to the Jumeirah One Programme and supersede any previous agreement between them.  Each Member acknowledges that it is not relying on any representation, warranty or other statement relating to the Programme which is not set out in these Terms and Conditions. Members shall not be entitled to any remedies in respect of any representation, warranty or other statement (other than those set out in these Terms and Conditions) being false, inaccurate or incomplete unless it was made fraudulently.


2. Application for Membership

2.1.   Guests can apply for Jumeirah One Membership via:

  • Jumeirah One Website;
  • Jumeirah App;
  • Requesting the Jumeirah employee to process enrolment, when staying at any Participating Property;
  • Via selected Jumeirah Partners;

2.2.   All mandatory information required for Membership must be supplied accurately and in full. Jumeirah may reject any request if the required information is not supplied accurately and in full.

2.3 Members enrolling through channels other than the Jumeirah One website or Jumeirah App should ensure that they ‘Activate’ their membership by 1) Accepting the Terms & Conditions and 2) Privacy Policy within 30 days from date of enrolment.  An email will be sent to members immediately upon enrolment.  If members do not ‘Activate’ their membership within 30 days of enrolment, their enrolment will become inactivated.  In such a case, a Member would be required to re-apply to the Jumeirah One Programme as a new Member.  Members will not be able to collect or exchange Points or use any of the Programme Privileges until their Membership is Activated. 

2.3.   After the Member is successfully enrolled into the Jumeirah One Programme and has Activated their membership, an email will be sent to the Member confirming the same. The Member can then print their Jumeirah One Card from the website or Mobile App and download their e-card to their mobile device.  

2.4.   Physical membership cards will not be issued to Member, Silver, Gold and Platinum Tiers.

2.5.   The Jumeirah One Card is non-transferable and may only be used by the Member. The Jumeirah One Card can only be used by the Member and, without limitation, not by the Member’s relatives or friends. Members may be required to provide proof of identification at Participating Properties (upon request by any Jumeirah employee) when collecting or exchanging Points and using any Privileges relating to the Jumeirah One Programme, in order for the Member’s identity to be established. If a Member fails to provide sufficient proof of their identity upon request, Jumeirah reserves the right to refuse to provide any Programme related Privilege or Reward relating to that Member.

2.6.   It is the sole responsibility of the Member to ensure that no person obtains unauthorised access to the Member’s Jumeirah One Card, Membership number or password. The Member shall be solely responsible for any activity linked to their Membership. Each issued Jumeirah One Card has an exclusive Membership number assigned to it.

2.7.   Jumeirah One Membership is available only to individuals and not to companies, partnerships, associations, groups or other entities.

2.8.   Jumeirah may refuse Membership without being required to give a reason for doing so.

2.9. Members must be eighteen (18) years of age or over.

2.10. A Member of the Jumeirah One Programme can only be issued with one Jumeirah One Card at any given time. Members shall not have multiple Memberships in the Jumeirah One Programme. Any multiple Memberships held by a Member will be cancelled automatically by Jumeirah without notice to the Member.

2.11. The Jumeirah One Card will not be issued to a person who is an employee of Jumeirah.  Relatives of any such employees may not present a Jumeirah One Card when making use of any Jumeirah employee discount.

2.12.   Membership and any application for Membership is void if prohibited by the applicable laws of the Member’s or applicant’s country of residence.

2.13. Any Member may terminate their Membership by submitting a written termination notice to the postal address shown in paragraph 1.9, signed by the Member, to Jumeirah. Membership will be terminated immediately upon receipt of such notice by Jumeirah.

2.14.   Membership shall automatically terminate upon the death or bankruptcy of a Member. Jumeirah One Points accumulated prior to these circumstances will be immediately cancelled. Jumeirah may, acting in its sole discretion, re-instate all or a portion of any accumulated Jumeirah One Points in favour of the heirs of a deceased Member upon the application of his/her personal representative, provided that the deceased Member’s account holds a minimum balance of 15,000 Jumeirah One Points at the time of the Member’s death. 

2.15 Personal Details.  Information provided by a Member will be maintained in a personal profile with the Membership.  All information provided by a Member in his/her personal details must be valid and accurate and must be kept current. 

i.     A Member may change his/her address and contact information by changing his/her information on the Profile details section on the Jumeirah One website, Jumeirah App or contact Member Support. 

ii.     Name changes to a Membership must include supporting legal documentation, signature, date and Membership Number.  

iii. Email address can only be changed by contacting the Jumeirah One Contact Centre 

2.16. Jumeirah reserves the right to suspend or terminate the Membership of any Member, if that Member appears (in the sole discretion of Jumeirah) to be using the Programme in a manner inconsistent with these Terms and Conditions or intent of the Programme or any portion of the Programme, including, but not limited to, improper collection of Points or Tier Points or improper use of Privileges or Rewards. Jumeirah also reserves the right to terminate the Membership of any Member if there are reasonable grounds for suspecting (in the sole discretion of Jumeirah) that the Member has:

  1. Acted in a manner inconsistent with applicable local or federal laws or regulations;
  2. Breached or violated any of these Terms and Conditions;
  3. Engaged in any fraudulent or dishonest behaviour, theft, misconduct or wrongdoing in connection with the Programme
  4. Engaged in any abusive, fraudulent, disruptive, inappropriate, offensive or hostile conduct, whether it be physical, verbal or written in nature, towards any Jumeirah employee or guest;
  5. Failed to pay any bills or accounts due to Jumeirah or any hotel within the Jumeirah portfolio; or
  6. Attempted to collect Points or Tier Points relating to any spend not attributed to the Member.

Such terminated Membership may result in the loss of all accumulated Points and the cancellation of a Member’s Rewards, Privileges and the loss of any associated Tier status. In addition to the termination of such Membership, Jumeirah shall have the right to take such appropriate administrative and/or legal action as it deems fit against the Member, including, without limitation, criminal prosecution.

2.17. Each Member is responsible for remaining familiar to these Terms and Conditions and the number of Points and Tier status he or she has accumulated. Transaction statements will be available to a Member via the Website as long as his or her Membership is Active. Transaction statements will include information concerning Points, Tiers, Tier Points and Rewards.  

2.18. The membership is valid for two years from the date of Enrolment. Jumeirah reserves the right at any time, in its sole discretion to deactivate Membership in the event that a Member does not use the Membership for two (2) years. In such a case, a Member would be required to reapply to the Jumeirah One Programme as a new Member.

2.19. A Member may cancel his/her membership at any time by sending written notice of cancellation to Jumeirah Contact Centre.  All unredeemed Points, Rewards, Privileges, will be forfeited immediately and may not be reinstated or later transferred.

2.20 Not Responsible for Acts, Errors, or Omissions

Jumeirah is not responsible for:  (a) any loss or misdirection of, or delay in receiving, any Member enrolment, correspondence, redemption requests, Redemption Reward or Privileges; (b) theft or unauthorised redemption of Points or Reward or use of a Reward ; (c) any acts or omissions of third parties (including, without limitation, Participating Properties); or (d) any errors published in relation to the Jumeirah One Programme, including, without limitation, any pricing or typographical errors, errors of description, errors regarding Participating Properties and Partners, and errors in the crediting or debiting of Points from Member Accounts.  Jumeirah reserves the right to correct, without notice, any errors.