Terms & Conditions

Website Usage

Please read these terms & conditions carefully before using this site

Terms & Conditions

Website Usage

Please read these terms & conditions carefully before using this site


Website User Agreement

Welcome to the terms and conditions for the use of Jumeirah International LLC's website (“Terms and Conditions”).  These Terms and Conditions were last updated on 02/07/2020



This website (including all of its webpages and domains) (“Site”) is owned by Jumeirah International LLC trading as Jumeirah, a limited liability company incorporated in Dubai, United Arab Emirates, with Commercial registration number 57869 and having its head office in Al Sufouh Road, Dubai, United Arab Emirates ("We", "Our" and "Us").

To contact us, please click here

Your use of this Site indicates your irrevocable agreement to be bound by these Terms and Conditions (as may be amended by Us from time to time). If you do not agree to be bound by these Terms and Conditions, please stop accessing and using this Site immediately.  You may only use this Site for lawful and proper purposes, which includes complying with all applicable laws, regulations and codes of practice within the Emirate of Dubai and any other jurisdiction from which you are accessing this Site.

This Site is intended only for your personal, non-commercial use. Unless otherwise specified, you alone are solely responsible for determining whether any feature of this Site is appropriate or suitable for your requirements.

We may, at Our sole discretion, impose limits or restrictions on the use you may make of the Site. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these Terms and Conditions, We may withdraw the Site or your access to the Site, at any time and without notice to you. 


Other terms and conditions that apply

The following Terms and Conditions also apply to your use of the Site:

  • Our Privacy Policy, which sets out the terms on which We process any personal data We collect from you, or that you provide to Us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy, which sets out information about the cookies on the Site.
  • Our booking terms and conditions, which set out the terms and conditions of bookings made through the Site.

Eligibility and registration

In order to access the Site, you must be at least 18 years old.  If you are under the age of 18 years you must have permission from your parent or guardian before accessing the Site.

You warrant, represent and undertake that you possess the legal right and ability to access the Site in accordance with these Terms and Conditions and, where relevant, to make purchases through the Site.

In order to make use of certain parts of the Site you will need to register an online account with Us through this Site (“Online Account”). In order to register an Online Account, you must:
(a) provide Us with complete and accurate registration information;
(b) select a username and password (“Log-In Details”); and
(c) ensure your use of the Site is in accordance with these Terms and Conditions and any applicable laws. 

By registering an Online Account with Us you warrant, represent and undertake that:
(a) you have given complete and accurate registration information, and will keep that information updated; and
(b) your use of the Site does not violate these Terms and Conditions or breach any applicable laws. 

You may cancel your Online Account at any time by notifying Us. We may terminate your Online Account for any or no reason, at any time, with or without notice to you and without incurring any liability to you, however that liability may arise.

You are solely responsible for all activities that occur in connection with your Log-In Details in respect of the Site and your Online Account. Accordingly, you must take steps to protect the confidentiality of your Log-In Details. You must notify Us immediately if you become aware of any disclosure, loss, theft or unauthorised use of your Log-In Details.


Material on the site

All information, documents, images and other materials provided on this Site (as well as the organisation and layout of this Site) together with the underlying software code and all intellectual property rights in the Site are owned either directly by Us or by Our licensors. Without Our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material (whether in hardcopy, electronic or any other form) on this Site or the underlying software code whether in whole or in part. Users of the Site are granted a limited license to use download, print or copy one copy of any page(s) from the Site for your own personal non-commercial use.

You may draw the attention of others to content posted on the Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from Us or Our licensors.

Any unauthorised use of this Site may result in a violation of copyright laws, trademark laws, the laws of privacy and publicity, and communication regulations and statutes in the UAE and around the world.  All rights not expressly granted in these Terms and Conditions are reserved. 


User generated content

This Site may include information and materials uploaded by other users of the Site, including social media sites and interactive features such as feedback forums (“User Generated Content”). User Generated Content has not been verified or approved by Us. The views expressed by other users on the Site do not represent Our views or values. We take no responsibility and assume no liability for any User Generated Content posted, stored or uploaded on the Site. 

If you wish to complain about information and materials uploaded onto the Site, please contact us here.


Uploading content to the site

By sharing any contribution on the Site (including any text, photographs, graphics, video or audio) you agree to grant Us, free of charge, a non-exclusive license to use the material in any way related to its purpose (including modifying and adapting it for operational and editorial reasons).  You will retain copyright in your contribution. You confirm that your contribution is your own original work or that you otherwise have the right to grant Us such a license.

Whenever you make use of a feature that allows you to upload content or contributions to the Site, or to make contact with other users of the Site, you must ensure that such content complies with the following standards:


  • Be in English.
  • Be accurate (where it states facts) and be genuinely held (where it states opinions).
  • Be civil, tasteful.
  • Comply with the laws of the United Arab Emirates and those applicable in any country from which it is posted.


  • Be unlawful or be defamatory of any person or religion, obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material, violence, discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person, promote any illegal activity or contributed with the intention of causing harm.
  • Threaten, abuse or invade another's privacy (by releasing private information of any third party), or cause annoyance, inconvenience or needless anxiety.
  • Amount to spam, advertising or promotional material (except where approved by Us).
  • Impersonate any person, or misrepresent your identity or affiliation with any person.
  • Include unsolicited promotions, political campaigning, advertising, contests, raffles, or solicitations.

You warrant that any such contribution complies with those standards and you will be liable to Us and indemnify Us for any breach of that warranty. This means you will be responsible for any loss or damage We suffer as a result of your breach of warranty. 

Any content you upload to the Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant Us and other users of the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties. 

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. We have the right to remove any posting you make on the Site if, in Our opinion, your post does not comply with the content standards.

You are solely responsible for securing and backing-up your content.



We reserve the right to make updates to the information, services, products and other materials on this Site at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Site. We are under no obligation to specifically contact or notify you of any variation to these Terms and Conditions. Your continued access or use of this Site is deemed to be your irrevocable acceptance of the modified Terms and Conditions.


Viruses and Information Technology

We do not guarantee that the Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access the Site. You should use your own virus protection software.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored, or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. 

By breaching these provisions, you may be committing a criminal offence under U.A.E. and other applicable laws. We will report any such breach to the relevant law enforcement authorities, and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will terminate and We may cancel any bookings that you have with Us.


Limitation of liability (responsibility for loss or damage suffered by you)

In this section “Jumeirah” includes Us, and Our affiliated, associated and subsidiary companies, and the officers, directors, managers, shareholders or staff of Us and those companies.
Jumeirah does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by Jumeirah’s negligence or the negligence of Jumeirah’s employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

The content on the Site is provided for general information only. Although We make reasonable efforts to update the information on the Site, Jumeirah makes no representations, warranties or guarantees, whether express or implied that the content on the Site is accurate, complete, up to date or fit for purpose. We provide this Site on an "as is" and "as available" basis and without any warranty or condition, express, implied, statutory or otherwise. Jumeirah specifically disclaims all implied warranties of title, merchantability, and fitness for a particular purpose, to the maximum extent that such disclaimers are held to be valid.

Use of information contained on the Site is at your own risk and We are not responsible for any adverse consequences arising out of such use. Jumeirah excludes all implied conditions, warranties, representations or other terms that may apply to the Site or any content on it. Jumeirah will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • Use of, or inability to use, the Site; or
  • Use of or reliance on any content displayed on the Site.

In particular, Jumeirah will not be liable for:

  • Loss of profits, sales, business, or revenue;
  • Business interruption;
  • Loss of anticipated savings;
  • Loss of business opportunity, goodwill or reputation; or
  • Any indirect or consequential loss or damage.


Website links

We do not review, monitor or endorse any third-party websites and resources linked to the Site and We are not responsible for the content of any such websites. Your access to any website that links to the Site is at your sole risk and We will not be liable for any form of loss or damage arising as a result of or in connection with your visits to such websites. 

Any links to other websites on the Site are provided merely for the convenience of the users of this Site, and the inclusion of these links does not imply an endorsement of the linked websites or its content. In addition, you agree not to link your website or any other third party website to the Site or frame the Site as part of any other website without Our express prior written consent.

You may link to Our home page, provided you do so in a way that is fair and legal and does not damage Our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists.

The Site must not be framed on any other site or platform, nor may you create a link to any part of the Site other than the home page.

We reserve the right to withdraw linking permission without notice. 

If you wish to link to or make any use of content on the Site, other than that set out above, please contact us here, or send an e-mail message to the following address webmaster@jumeirah.com


Trade marks

The JUMEIRAH trade marks (“Trade Marks”) are the sole property of Us or Our licensors. You may only use and/or reproduce the Trade Marks with Our express written consent.


Governing law and jurisdiction

Your use of this Site and the operation of these Terms and Conditions shall be governed by and construed in accordance with the federal laws of the United Arab Emirates as applicable in the Emirate of Dubai. You agree, acknowledge, and submit to the Courts of Dubai having non-exclusive jurisdiction over all and any dispute or difference between us arising out of or in connection with this Agreement.


Contact us

If you have any questions, concerns or complaints in relation to the Site or these Terms and Conditions please contact Us by clicking here, or sending an email to webmaster@jumeirah.com