Hotel Policies

Check-In Policy
Our standard check-in time is 15:00 and checkout time is 12:00. In the event of early arrival, it is highly recommended to reserve the suite from the previous night to guarantee early access to the suite. Early check-in requests will remain subject to availability at the time of check-in to the hotel and access to the hotel may be restricted. 

No-Show Policy
In the event of a no-show, cancellation/reduction of nights being received after the specified cancellation time or an early departure, the cost of full stay inclusive of 10% service charge and 7% municipality fees will apply to the credit card used to guarantee the reservation.

Cancel Policy
Please refer to your confirmation letter.

Authorization Policy
Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. If cash was provided as payment, a cash deposit will be taken at check-in for the amount of your stay, plus an amount to cover incidentals.

Children Policy
Children above 12 years of age are considered as an adult and will be charged at additional AED: 1500/- subject to 10% municipality fees and 10% service charge per night per child Inclusive of buffet breakfast regardless the request for the extra beds.

ID Policy
Please be advised that all guests including children staying or visiting the in house guests at Jumeirah Dar Al Masyaf are required to present valid identification upon check-in, which may be either a passport or a GCC National ID card. 

Drone Policy
Kindly note that Jumeirah Dar Al Masyaf has been identified as a no fly zone by Dubai Civil Aviation. Therefore, drones are prohibited by law around the premises and may be confiscated by authorities if seen in use, unless the required Dubai Civil Aviation permits are obtained.


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