As a guest at Jumeirah Port Soller Hotel & Spa, our policies are designed to enhance your stay and ensure maximum comfort and convenience throughout. Please be aware of the following policies:
Reliability of Taxi service in Sóller has been impacted by seasonality, peak timings, weather conditions, and strikes in the past. Please consider private transfer or car rental service and feel free to contact our Guest Experience Team at email@example.com or +34 971 637 725 for further information and help.
Until 12:00 (late check-out available for [Jumeirah One] members)
Pools and Spa
Please be informed that access is forbidden for children below 16 years old at the Infinity Pool.
Families with children are welcome at the Sa Talaia Pool.
The minimum age requirement to access the Talise thermal area and gym is 16.
Children and extra beds
Up to two adults and two children under the age of 12 can stay in Grand Deluxe Rooms. Jumeirah Port Soller Hotel & Spa considers children 12 year old or over as an adult. Extra charges may apply. Additional cots can be provided on request free of charge.
Pets are permitted in the hotel at a cost of €80 per day.
For the comfort and safety of all guests, smoking is not permitted in our rooms.
Guests with special needs
We have a number of support services to assist guests with special needs. Please contact our Concierge for more details.
The limit for payments in cash in any currency is €2,500 (or equivalent) for individuals or guests with tax residence in Spain and € 15,000 (or equivalent) for individuals or guests with credited tax residence outside of Spain.
All major credit cards are accepted.