Resting in the heart of Knightsbridge, Jumeirah Carlton Tower quietly impresses with its understated British sophistication. Framed by the lush expanse of Cadogan Gardens and within arm’s reach of London’s famed museums and the boutiques along Sloane Street, this hotel is a bastion of warm, exceptional hospitality. Promising more than just a stay, Jumeirah Carlton Tower invites you into a space where every guest interaction is crafted to perfection.
Within these elegant walls, hospitality is an art form mastered by the Guest Relations Department, a team dedicated to curating bespoke experiences that resonate on a personal level with each visitor. Under the vibrant leadership of Yuliana Ukraniets, our newly promoted Assistant Guest Relations Manager, the department excels in transforming routine hospitality into unforgettable guest encounters.
Yuliana's path to her career was paved by her education in hospitality management in Switzerland, complemented by internships at Ritz-Carlton in Barcelona and Hong Kong. These opportunities allowed her to immerse herself in diverse cultural approaches to guest service, experiencing everything from Spain's relaxed ambiance to Asia's meticulous attention to detail.
Since joining us in June 2022, she has become synonymous with the hotel’s ethos of going beyond mere service to creating memorable moments. “Our aim is not just to meet expectations but to exceed them spectacularly,” Yuliana shares.
Describing her typical day, Yuliana explains, “Guest Relations is the bridge between the guest and the effortless sophistication they experience. From the moment a guest steps into our lobby, every detail of their stay is perfected.” Whether it involves refining the nuances of arrival experiences or tailoring room amenities to individual preferences, her team ensures that every element of the stay is carried out flawlessly.
Yuliana recalls a particularly touching incident, highlighting her team’s commitment to going above and beyond: “Last autumn, a family planned a birthday picnic in our private garden. When unexpected rain threatened to wash out the event, we quickly transformed one of our event spaces to mirror the garden setting indoors, complete with picnic blankets and afternoon tea sets. The family was delighted with the adaptability and thoughtfulness shown, making their experience memorable despite the weather.”
Another instance of personalised care involved a high-profile guest interested in interior design. “We created a custom cork mood board for her, featuring milestones from her career and personal life. It wasn’t just a gift; it was a narrative of her journey, something meaningful that she could take home,” Yuliana recounts.
When asked about what drives her team’s passion, Yuliana’s answer is simple yet profound: “The most rewarding part of our work is the genuine joy and satisfaction on our guests’ faces. There’s a wonderful connection in those moments, a shared happiness that is immensely fulfilling.”
Whether you're enjoying a refreshing swimming the 20m skylight pool, soaking up sweeping views of London from The Peak Health Club & Spa, or enjoying a quintessentially British afternoon tea at the charming Chinoiserie, rest assured that Yuliana and her dedicated team will be close at hand, ensuring your stay is nothing short of extraordinary.
Indulge in a tailored Knightsbridge getaway at Jumeirah Carlton Tower for a memorable and bespoke experience.