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“您好”,我听到一个小女孩害羞地打了个招呼,我转过身,笑容满面地看了看她。 她的母亲骄傲地说,这是她 15 个月大的女儿刚刚学会的词语,而原因就是,她住在我们酒店。 在他们入住酒店期间,我们的每位员工遇到她们都会停下来对她们打招呼,因此,“您好”这个词成为了这个孩子最喜欢的词语。 我知道,为了使我们的客人感到舒适和快乐,我们的团队确实付出了很多努力,因此,得知他们亲切友好的态度已经感染了我们年龄最小的客人,我感到非常高兴。 这无疑是我有生以来过得最美好的一天。”

伦敦卓美亚 Carlton Tower 酒店客房服务部团队领导


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