Press CentreSeven Jumeirah Hotels Spotlighted At 2020 British Airways Holidays Customer Excellence Awards


Press CentreSeven Jumeirah Hotels Spotlighted At 2020 British Airways Holidays Customer Excellence Awards

Dubai, 3 November 2020: Seven Jumeirah Group hotels have been recognised at this year’s British Airways Holidays Customer Excellence Awards.

Forming part of British Airways Holidays’ annual efforts to place the spotlight on international hotels via unbiased customer reviews, the awards showcase those around the world that consistently deliver exceptional guest experiences. Voted for and rated by customers, Burj Al Arab, Jumeirah Zabeel Saray, Jumeirah Creekside Hotel, Jumeirah Dar Al Masyaf, Jumeirah Al Naseem, Jumeirah Emirates Towers and Jumeirah Port Soller Hotel & Spa were all lauded for their efforts and commitment to excellence.

As one of the UK’s leading tour operators, British Airways Holidays welcomes customer feedback to identify and celebrate hotels that go the extra mile to meet guests’ needs and exceed their expectations. Having enlisted the support of Reevoo, an independent and impartial third-party company, to aggregate reviews from genuine customers, the UK’s leading tour operator then determines the winners based on data and ratings related to service excellence, exceptional hygiene standards and world-class quality accommodation. Voters not only highlight their favourite hotels but also provide an overall score out of ten, which then informs the decision-making process.

Alexander Lee, Chief Commercial Officer of Jumeirah Group commented: “The UK represents a key market for Jumeirah’s hotels and resorts, and we are delighted to have so many of our hotels recognised at this year’s edition of the British Airways Holidays Customer Excellence Awards. Over the last two years we have focused heavily on connecting our consumers to our brand through our core pillars; Service Beyond Expectations, Signature Dining Experiences and Iconic Design and Architecture. This recognition shows that our guest experiences are more exceptional than ever, and our brand promise is more evident than ever. We place an emphasis on exceeding guest expectations at every interaction along the guest journey and it’s the extensive effort made by all the teams that have contributed to our success today.”

Summary of the Jumeirah hotels that were recognised by British Airways Holidays at the Customer Excellence Awards:

• Burj Al Arab – 9.4 / 10
• Jumeirah Zabeel Saray – 9.3 / 10
• Jumeirah Creekside Hotel – 9.4 / 10
• Jumeirah Dar Al Masyaf – 9.2 / 10
• Jumeirah Al Naseem – 9.2 / 10
• Jumeirah Emirates Towers – 9.2 / 10
• Jumeirah Port Soller Hotel & Spa – 9.0 / 10