Dubai, 16 October 2016: Jumeirah Zabeel Saray’s Guest Services Executive Amir Ben Mansour has been awarded with the ‘Receptionist of the Year’ title at a gala ceremony held in Dubai.
The award was presented by the Amicale Internationale des Chefs de Reception et Sous Directeurs des Grand Hotel (‘The Association of Front Office Managers and Assistant Managers of 4 and 5 star hotels’).
Amir, from Germany, has worked for Jumeirah for four years and recalls some of the more challenging requests he’s dealt with. “I remember once I sat with a guest for 2.5 hours helping him to write a romantic letter in German so he could propose to his girlfriend! Another time I dressed up as Santa Claus for orphaned children when I worked in Frankfurt and once I took a taxi and travelled 20km away to buy a VIP’s favourite drink which was out of stock in the hotel.”
Fernando Gibaja, General Manager at Jumeirah Zabeel Saray, said: “During the rigorous three-round process which involved questions and role-play, Amir beat the competition which comprised 38 candidates from other hotels in Dubai and impressed the judges with his charismatic personality and ability to go the extra mile. We are extremely proud of Amir’s achievement and to have him among our team. He is a talented and enthusiastic individual who goes beyond the call of duty to ensure our guests’ satisfaction. He is passionate about his work and capable of handling challenging requests with a smile. He’s a true ambassador of Jumeirah Zabeel Saray.”
Amir will now represent the hotel in Paris this year at the international level of the competition for the David Campbell Trophy.
Notes to Editors:
About Jumeirah Group:
Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, operates a world-class portfolio of hotels and resorts including the flagship Burj Al Arab Jumeirah. Jumeirah Hotels & Resorts manages properties in Dubai and Abu Dhabi, UAE, and Kuwait in the Middle East; Baku, Bodrum, Frankfurt, Istanbul, London and Mallorca (Spain) in Europe; the Maldives and Shanghai in Asia. Jumeirah Group also runs the luxury serviced residences brand Jumeirah LivingTM with properties in London and Dubai; the new contemporary lifestyle hotel brand VenuTM; the wellness brand TaliseTM; Jumeirah Restaurant Group DubaiTM; Wild Wadi WaterparkTM; The Emirates Academy of Hospitality ManagementTM; and Jumeirah SiriusTM, its global loyalty programme. Future openings include luxury and lifestyle hotels in China, India, Indonesia, Jordan, Malaysia, Mauritius, Oman, Russia and the UAE. www.jumeirah.com
About Jumeirah Zabeel Saray
Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, operates a world-class portfolio of hotels and resorts. Jumeirah Zabeel Saray is a luxurious beachside resort located on the West Crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishings, Turkish artworks and stunning murals that conjure up images of the Golden Age of the Ottoman Empire. The resort boasts 405 rooms and suites, 38 Royal Residences, Multi International award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East, a Sinbads Kids Club complete with splash park, unique nightlife destination MusicHall and a collection of eight diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers an array of motorised and non motorised water sports, complete with private jetty offering shuttle boat transfers to and from Dubai main land.
For further information please contact:
Jumeirah Zabeel Saray
Senior Public Relations and Communications Executive
Direct number: +971 4 453 0661
Visit us at: www.jumeirah.com/JumeirahZabeelSaray