Les Clefs d’Or present Burj Al Arab’s concierge manager with the Golden Keys


Les Clefs d’Or present Burj Al Arab’s concierge manager with the Golden Keys

Dubai, 07 October 2013: Burj Al Arab’s concierge manager, Oscar van der Veen, has been recognised by Les Clefs d’Or for his continued efforts in providing guests with outstanding service. The famous Golden Keys were presented by the president of Les Clefs d’Or UAE, Charles Ferrer, during a special event in the Burj Al Arab’s Royal Suite. The ceremony was attended by fellow members of Les Clefs d’Or and a representative from Dubai Tourism and Commerce Marketing.

Oscar, an Australian national, joined the Burj Al Arab in 2009 and brought extensive luxury sector experience with him having worked for brands such as Gucci and Mulberry in London. 

“To see Oscar being recognised by Les Clefs d’Or is real testimony to his passion for excellence,” said Heinrich Morio, Burj Al Arab’s General Manager. “His skills, natural flair for excellent customer service, as well as his can-do attitude, have all been praised by our guests. He always has his finger on the pulse.” 

Commenting on Oscar’s performance, Mr. Ferrer added: “A concierge becomes a Les Clefs d’Or member by perfecting his or her skills and competencies. Oscar’s habits, actions and behaviors are congruent with the size and scope of his vision. That is why I call him a champion.”

Les Clefs d’Or was originally formed in France in 1929 to identify the best concierge in the industry and to this day inspires members to strive for new levels of excellence.Oscar joins fellow Burj Al Arab concierge Royston Sixtus, who was one of the founding members of Dubai Concierge Group and Les Clefs d’Or in the UAE in 2002.


Notes to Editors:


  • Photos from the ceremony attached.  
  • Additional photos of the hotel are available from Jumeirah’s Burj Al Arab – Image Library

About Burj Al Arab:

Burj Al Arab is managed by Jumeirah Group, the global luxury hospitality company and a member of Dubai Holding.Burj Al Arab is designed to resemble a billowing sail and stands at a height of 321 meters. It is one of the most photographed structures in the world and has been consistently voted the world's most luxurious hotel, with features including in suite check-in and check-out, reception desks on every floor, round-the-clock private butlers and use of the hotel’s Rolls-Royce fleet and private beach. The hotel’s 202 luxury suites range from 170 to 780 square meters with a rain shower and a Jacuzzi in each suite, as well as six restaurants and conference and banqueting venues.

About Le Clefs d’Or:

Les Clefs d'Or is an international network of men and women with common interests and goals. The society has their own mystique, a combination of their expertise sources of inside information, intelligence and communication. The Organization is non-political and non-religious and it is based on friendship between members to assist international travellers and tourists.

About Jumeirah Group:

Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, operates a world-class portfolio of hotels and resorts. Jumeirah Hotels & Resorts includes Jumeirah at Etihad Towers in Abu Dhabi; Burj Al Arab Jumeirah, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Bilgah Beach Hotel in Baku; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Grand Hotel via Veneto in Rome; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; Pera Palace Hotel Jumeirah in Istanbul; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London. Jumeirah Group also runs the luxury serviced residences brand Jumeirah LivingTM; the wellness brand Talise; Jumeirah Restaurants; Wild Wadi WaterparkTM; The Emirates Academy of Hospitality Management; and SiriusTM, its global loyalty programme. 

For further information please contact:
Izabela Hamilton
Public Relations Manager
Burj Al Arab PO Box 74147
Dubai, United Arab Emirates
Telephone: +971 55 500 8036
E-mail: izabela.hamilton@jumeirah.com
Visit us at: www.jumeirah.com/burjalarab


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