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Everything you need to know about Jumeirah E-Butler
13 May 2019

Guests staying at Jumeirah Hotels and Resorts can now experience a new personalised and convenient Jumeirah E-Butler service, direct from their smartphone anytime, anywhere. Here’s everything you need to know about the new service.

The service enables guests to communicate with our teams via smartphones

So you can now request room service, book spa treatments, request housekeeping services, make dinner reservations, order drinks and snacks to the beach or even book a future stay from your smartphone. The service will be rolled out through WhatsApp in all hotels with the exception of the hotels in China where Jumeirah E-Butler will be available through WeChat. Burj Al Arab Jumeirah guests can utilise both WhatsApp and WeChat to access the service.


Jumeirah E-Butler service is available 24/7

That’s right, anytime day or night, you can communicate via mobile, quickly and efficiently at the touch of a button.

It will be available across the entire Jumeirah Hotels and Resorts portfolio by June 2019

Jumeirah E-Butler brings a more personal approach to service and is in line with our commitment to offer service beyond expectations which is a key brand pillar. We are committed to offering the service throughout our 24 hotels. Through improved dialogue, the service offers a better insight into guests’ personal preferences and service can be tailored individually. Jumeirah E-Butler is a forward-looking service to connect with guests in an increasingly digital world.


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