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Hotel Policies & General Information

As a guest at Jumeirah Port Soller Hotel & Spa, our policies are designed to enhance your stay and ensure maximum comfort and convenience throughout. Please be aware of the following policies:

 

ID POLICY UPON CHECK-IN
Please be advised that all guests including children staying at Jumeirah Port Soller Hotel & Spa are required to present valid identification upon check-in which may be either a passport or National ID (for European Union guests)

  

CHECK-IN
From 15:00

 

CHECK-OUT
Until 12:00 hours (late check-out available for Sirius members).

 

CANCELLATION / PREPAYMENT
For general rates (e.g. Best Available Rate), there is no charge for cancelling up to 7 days prior to your reservation date. For Advance Purchase Rate and special offer rates, please check the Terms & Conditions of each rate on the Accommodation selection page for more details. With the exception of Advance Purchase Rate, we will not charge your credit card prior to your stay with us. Please check the Terms & Conditions of each rate on the Accommodation selection page for more details.

 

CHILDREN AND EXTRA BEDS
Children should be under the age of 12 to qualify for this rate when booking. Child / Infant cots can be provided on request.
Sunset Bar entrance as of 12 years old from 20:00h onwards. Talise Spa and Fitness center as of 16 years for health and security reasons. Swimming Pools: Infinity pool is available from 12 years old or above only, our Sa Talaia Pool is ideal for families with children under 12 and is heated for your comfort.
Children below 12 years old may share accommodation free of charge with parents on the existing bedding (Double sofa bed). Up to one baby cot per room may be provided on request at no cost.

Children below 4 years old receive complimentary meals during their stay; children between 4 and 12 years old will be provided with 50% discount in all meals except the Kid's Menu.

 

PETS
Pets below 5 kg. are permitted with an extra fees of 150€ per stay required for deep room cleaning.

 

SMOKING
Smoking in guest room is not permitted.

 

GUESTS WITH SPECIAL NEEDS
We have a number of support services to assist guests with special needs. Please contact our reservations office for more details.

 

CREDIT CARDS
All major credit cards are accepted.

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