Health Concerns

Please inform the Spa team if you are pregnant or breastfeeding or if you suffer from any medical conditions, injuries and allergies while booking a treatment. Let us know if you have any special requests and if some treatments may not be safe or suitable to be carried out.

Cancellations

Please note that cancellations must be made 24 hours prior to the treatment, otherwise a full cancellation fee will be charged. We regret that it may be necessary to treat appointments as cancelled, for clients arriving more than 15 minutes late.

Kindly turn your mobile phone to silent mode when you arrive, to help us maintain the relaxing and tranquil environment inside the spa.

Spa Etiquette

We recommend that you arrive a few minutes before your spa appointment so you have time to check in and fill out our consultation card. The use of the steam room or Jacuzzi is recommended prior to a spa treatment to help you relax your muscles. Usage of these facilities will incur additional charges. If you wish to arrive early, we suggest you arrive 40 minutes prior to your appointment.

Children

Children under the age of 16 may enjoy treatments as long as they are accompanied by an adult who has signed a consent form. If the child is between 16 and 18 years of age, they can have treatments without an adult’s supervision, but the adult must sign a consent form. All junior treatments must to be approved by the Spa Manager.

If you are uncomfortable with anything during your treatment (e.g. the pressure, the music or the temperature) please feel free to let your therapist know as they will be more than happy to make any necessary adjustments.

Reservations

We recommend booking in advance. Credit card details are required to make and confirm any booking.

Spa Attire

When arriving at the spa you may change into a robe and slippers in our changing rooms or you may go straight to your treatment room without changing clothes. Please feel free to wear whatever makes you comfortable. You may be asked to remove certain clothing but the most important thing is that you remain comfortable. Our therapists will keep your body draped in towels and only expose each area being treated. In wet treatments such as body scrubs and body wraps, you will not always be draped. Swimsuits are optional in these treatments and we also have disposable underwear in case you prefer using them.