As a guest at Jumeirah Zabeel Saray, our policies are designed to enhance your stay and ensure maximum comfort and convenience throughout. Please be aware of the following policies:
ID Policy upon check-in
Please be advised that all guests including children staying at Jumeirah Zabeel Saray are required to present valid identification upon check-in which may be either a passport or National ID. UAE Nationals can check-in with either a passport, National ID or a valid UAE driving license.
Kindly note that Jumeirah Zabeel Saray has been identified as a no fly zone by Dubai Civil Aviation. Therefore, drones are prohibited by law around the premises and may be confiscated by authorities if seen in use, unless the required Dubai Civil Aviation permits are obtained.
Until 12:00 hours (late check-out available for Sirius members).
For general rates (e.g. Best Available Rate), there is no charge for cancelling up to 24 hours prior to your reservation date. For Advance Purchase Rate and special offer rates, please check the Terms & Conditions of each rate on the Accommodation selection page for more details.
With the exception of Advance Purchase Rate, we will not charge your credit card prior to your stay with us. Please check the Terms & Conditions of each rate on the Accommodation selection page for more details.
For the comfort and safety of all guests, pets are not permitted.
Smoking in some rooms is permitted. Please request a smoking room at time of booking to ensure availability for your stay.
Guests with special needs
We have a number of support services to assist guests with special needs. Please contact our Concierge for more details.
All major credit cards are accepted.
Food & Travel Arabia GCC 2017 – Best Spa – Talise Ottoman Spa at Jumeirah Zabeel Saray
World Travel Awards - Middle East's Leading Spa 2016: Talise Ottoman Spa, Jumeirah Zabeel Saray, United Arab Emirates
2nd Annual World Spa Awards 2016 - Dubai's Best Resort Spa 2016 - Talise Ottoman Spa
Time Out Dubai Nightlife Awards 2016 – Best Live Music Venue – MusicHall, Jumeirah Zabeel Saray
Hotel News Middle East 2016 – Best Hotel Spa – Talise Ottoman Spa, Jumeirah Zabeel Saray
Leaders in Hospitality Awards 2016 – Best Spa – Talise Ottoman Spa, Jumeirah Zabeel Saray
Conde Nast Johansens 2016 –Best spa facilities - Talise Ottoman Spa
Holiday Check Awards 2016 – Jumeirah Zabeel Saray
Food and Travel Dubai Awards 2016 - ”Al Nafoorah - Best Middle Eastern Restaurant
Mother, Baby and Child magazine – “Top choice for Mums” - Talise Ottoman Spa
Hozpitality Excellence Award 2015- Spa of the year – Talise Ottoman Spa
2015 Ultratravel Middle East - Best Spa in the UAE – Talise Ottoman Spa
Travellers Choice Award – Jumeirah Zabeel Saray – top 25 luxury hotels
Travellers Choice Award – Jumeirah Zabeel Saray – top 25 romance hotels
Travellers Choice Award – Jumeirah Zabeel Saray – top 25 hotels in UAE
Conde Nast Johansens 2015 – Most Unique Treatment – Snow Room at Talise Ottoman Spa
Condé Nast Traveller Readers Choice Award - Best Overseas Beach Hotel – Jumeirah Zabeel Saray
World Travel Awards 2015 - Middle East's Leading Resort Residences
World Travel Awards 2015 - Middle East's Leading Spa - Talise Ottoman Spa
Condé Nast Traveller Readers’ Choice Award 2015 - Best Overseas Beach Hotel
World Travel Awards 2014 - Middle East's Leading Resort Residences
World Travel Awards 2014 - Middle East’s Leading Spa
Expedia® Insiders’ Select™ 2014 - Winner
Green Globe Certification 2014
World Travel Awards 2014 - World's Leading Spa Resort