As a guest at Jumeirah Creekside Hotel, our policies are designed to enhance your stay and ensure maximum comfort and convenience throughout. Please be aware of the following policies:
ID Policy upon check-in
Please be advised that all guests including children staying at Jumeirah Creekside are required to present valid identification upon check-in which may be either a passport or National ID. UAE Nationals can check-in with either a passport, National ID or a valid UAE driving license.
Kindly note that Jumeirah Creekside has been identified as a no fly zone by Dubai Civil Aviation. Therefore, drones are prohibited by law around the premises and may be confiscated by authorities if seen in use, unless the required Dubai Civil Aviation permits are obtained.
From 15:00. Optional 24-hours check-in and check-out if requested 48 hours in advance (please check facilities and services for complete details)
Until 12:00 (late check-out available for Sirius members). Optional 24-hours check-in and check-out if requested 48 hours in advance (please check facilities and services for complete details)
Please refer to the Terms & Conditions of the required rate for the relevant cancellation & prepayment policy.
For the comfort and safety of all guests, pets are not permitted.
Smoking in some rooms is permitted. Please request a smoking room at time of booking to ensure availability for your stay.
Guests with special needs
We have a number of support services to assist guests with special needs. Please contact our Concierge for more details.
All major credit cards are accepted.
Best Lobby/Lounge - Middle East Hotel Awards 2013
Best Lobby/Lounge - Middle East Hotel Awards 2014
Green Globe Certification - Farnek 2014
Certificate of Excellence - TripAdvisor 2014
Travellers' Choice - TripAdvisor 2014
Best Lobby/Lounge - Middle East Hotel Awards 2015
Best Community Engagement/CSR - Middle East Hotel Awards 2015
Outstanding Institutional Supporter under CSR Excellence category - Princess Haya Award for Special Education - 'PHASE' 2015
Green Globe Recertification - Farnek 2015
Dubai Quality Appreciation Award -Tourism Sector 2015