Hotel Policies

Check-In Policy
Our standard check-in time is 15:00 and checkout time is 12:00. In the event of early arrival, it is highly recommended to reserve the room from the previous night to guarantee early access to the room. Early check-in requests will remain subject to availability at the time of check-in to the hotel.

No-Show Policy
In the event of a no-show, cancellation/reduction of nights being received after the specified cancellation time or an early departure, the cost of one night inclusive of 10% service charge and 10% government levy will apply to the credit card used to guarantee the reservation.

Cancel Policy
Please refer to your confirmation letter.

Authorization Policy
Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. If cash was provided as payment, a cash deposit will be taken at check-in for the amount of your stay, plus an amount to cover incidentals.

Children Policy
Children above 12 years of age are considered as an adult and will be charged at additional 25 BHD subject to 10% government levy and 10% service charge per night per child regardless the request for the extra beds.

ID Policy
Please be advised that all guests staying at Jumeirah Royal Saray are required to present valid identification upon check-in, which may be either a passport or a GCC National ID card. 


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