Hotel Policies

Check-In Policy
Our standard check-in time is 15:00 and checkout time is 12:00. In the event of early arrival, it is highly recommended to reserve the suite from the previous night to guarantee early access to the suite. Early check-in requests will remain subject to availability at the time of check-in to the hotel and access to the hotel may be restricted. 

No-Show Policy
Please refer to your confirmation letter 

Cancellation Policy
Please refer to your confirmation letter.

Authorization Policy
Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. If cash was provided as payment, a cash deposit will be taken at check-in for the amount of your stay, plus an amount to cover incidentals.
ID Policy
Please be advised that all guests including children staying or visiting the in house guests at Jumeirah at Etihad Towers Hotel are required to present valid identification upon check-in, which may be either a passport or a GCC National ID card. 


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