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“’Hello,’ I heard a little girl calling out shyly and I turned, with a broad smile on my face. Her mother proudly shared that this was the latest addition to her 15-month-old daughter’s vocabulary, and all because she was staying at our hotel. Throughout their stay, each of my colleagues passing by them had taken the time to stop and say ’hello’, making it the child’s new favourite word. I know that our team truly goes the extra mile to make our guests feel comfortable and happy, and I was elated to hear that their infectious good spirits had reached our youngest guest. Easily one of my best days, ever.”

Housekeeping Team Leader, Jumeirah Carlton Tower, London


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