Jumeirah Lowndes HotelCovid 19 Updates

Jumeirah Group continues to proactively address the public health concerns associated with COVID-19.


Dear Valued Guests and Partners,
Jumeirah Lowndes Hotel appreciates, that in light of recent events, a key consideration for many guests today will be their health and well-being. We would like to share with you several of the key protective measures you will see at Jumeirah Lowndes hotel which are implemented rigorously to keep you, your fellow guests and our colleagues safe.

Keeping everyone healthy

On arrival, you will notice that all our colleagues will be wearing masks and respecting social distancing when greeting you. We ask that our guests also wear masks in public areas and maintain
the recommended two-metre distance from others. Masks are available for your convenience. When using the lifts, we ask that you allow the guest in front, to travel alone.
Our staff are trained and disciplined in good hygiene practice. We conduct regular temperature checks and are tripling the volume of fresh air in public areas.

We are proud to announce the partnership and collaboration with two hygiene and safety industry giants, Bureau Veritas and Ecolab, who shall audit our hygiene practices across the guest journey, to ensure compliance to the highest standards and meet the needs under the present circumstances. You will be pleased to know that one of our sister hotels, Jumeirah Al Naseem was the first hotel in the world to receive the prestigious certification and that the safety and security of our guests and colleagues remains a primary focus across Jumeirah Hotels and Resorts. Click here to read more.

Fabulous food in different formats

We remain committed to delivering an exceptional dining experience and as an added precaution and for your peace of mind, our restaurant is fully sanitised before each service. Our breakfast offering has been redefined as á la carte; our tables are spaced at the appropriate distance to maintain social distancing, and all tables are set with a sanitiser dispenser and pocket-size packs of
sanitising wipes.

Looking after your room
Our housekeeper will clean and fully aerate your room each day, while you are out. This will be scheduled at your convenience. Sanitising and hygiene amenities are at your disposal in each guest room and include masks, sanitising gel and sanitising wipes with the correct specifications. Rooms are left vacant for three days after each stay as an additional safety measure. Pillows and duvets undergo a thermal hygiene process, and pillow and mattress protectors are changed after each checkout.

Every aspect considered
Please be assured that we are implementing many more measures behind the scenes for your wellbeing, from food service to laundry and exceeding standards.

Flexible cancellations

We take great pride in caring for our valued guests, colleagues and partners, and we aim to provide you with the highest levels of flexibility for your travels in these unprecedented times. As such, Jumeirah Hotels and Resorts offers all guests (including those with pre-paid or non-refundable reservations) the ability to cancel, without penalty, for stays until 30 December 2020. The above applies to all existing, as well as new reservations, provided that the cancellation is made at least 24 hours prior to arrival. Please contact reservations@jumeirah.com for further assistance.

Thank you for your co-operation, and we look forward to welcoming you soon to enjoy the complete

Jumeirah experience.