Skip navigation

FAQs

FAQs for Travel Professionals

General

Q. Who is Jumeirah? 
A. Jumeirah is a world class international hotel and hospitality company which currently manages hotels in Abu Dhabi, Baku, Dubai, Frankfurt, Istanbul, London, Maldives, Mallorca, Rome and Shanghai. Please view our Portfolio for more information.

Q. What is Jumeirah Living? 
A. Jumeirah Living is our luxury brand of residences and serviced apartments. Whether for short, mid-term or extended stays, Jumeirah Living will offer innovative yet personal lifestyle experiences unique to each guest, resident and owner, with a strong emphasis on effortless living. 

Q. Where is the head office located? 
A. Jumeirah Group Head Office is located on Al Sufouh Road, PO Box 73137, Dubai, UAE.

Q. Who should I contact at Jumeirah? 
A. Please view our 'Contact Us' section. Should you be unable to locate the contact you are looking for, please email info@jumeirah.com with the relevant information and we will ensure your email is passed to the appropriate department.

Q. Where do I send questions and comments about this website? 
A. Please comment by submitting the 'Feedback' form. If you are experiencing technical difficulties, please email to webmaster@jumeirah.com, include a brief explanation and provide any error messages received. We truly appreciate your feedback and will consider your ideas when enhancing our site with further content, features and functionality.

Q. Where can I send comments regarding a past stay, dinner or spa treatment at a hotel within the group?
A. Please send comments by submitting the 'Feedback' form. Be sure to include the subject of enquiry and your contact information.

Q. Who do I need to contact for any media requests? 
A. Please contact our Corporate Communications department for any media requests. You may log on to the Press Centre for further details or send an email to Corporate Communications at PR@jumeirah.com.

Q. What is Sirius?
A. Inspired by the brightest star in the night's sky, Sirius is our dazzling new and improved Recognition and Rewards Programme from Jumeirah. Sirius is divided into three tiers - Blue, Silver and Gold - with Gold our most illustrious and coveted tier. While all tiers earn Sirius Points, which can be redeemed against a glittering world of new Awards, Silver and Gold members also receive an exclusive package of privileges. Log on to www.mysiriuscard.com for all the latest Sirius news, including details of Awards and Special Offers.

Q. What is your policy on 'Lost & Found' items? 
A. Should any guests lose personal belongings whilst staying at a Jumeirah Hotel or Resort in Dubai, if recovered, the item will be recorded as 'found' by that particular property.

Each property keeps detailed records of all 'found' items, and will store these for a maximum of three months. After this period, in line with the directives of the General Department of Criminal Investigation in Dubai, all unclaimed items will be handed over to the nearest Police Station.

These 'found' items will then be kept at the police warehouse for a further three months after which they will be auctioned, and any funds raised given to charity.

Should hotel guests need to locate any item after the initial three month period expires, they are requested to contact the hotel who will assist in coordinating with the police station where the found items are handed over. The police will then advise the necessary procedures to locate any item.

Reservations   

Q. How can I make an online reservation? 
A. To make a reservation online click here or select 'Book Now' at the top of the page.

Q. How can I amend or cancel an online reservation? 
A. Please go to 'Book Now' section of the hotel you have a reservation for. You will find and an area called 'Cancellations and Amendments'. For all other amendments and cancellations, email or call our Reservations Office.

Q. Why is my credit card needed to make a reservation?
A. Your credit card is only used as a form of guarantee. Your credit card details are required to make a reservation but will not be charged at the time of booking. 

Q. Where can I get help with special requests and reservations?
A. For help with special requests and reservations at Jumeirah hotels, please contact our helpdesk at:
By email: helpdesk@jumeirah.com
By telephone:  +971 4 364 7533 

To ensure a quick and efficient response to your enquiry, please detail:

Agency name 
IATA/ARC/TIDS 
Contact telephone number 
Pseudo City Code where applicable 
PNR reference 
Guest Family Name 
Date of arrival
Hotel booked
Brief description of the issue

Careers

Q. Where can I find information about career opportunities within the group? 
A. Information about the group's career opportunities is located on this Web site. Please view our Careers section online.

Q. Where can I send my resume? 
A. You may submit your resume online through our Careers section.

GDS

Q. In which Global Distribution Systems (GDS) does Jumeirah work with?
A. The GDSs that Jumeirah works with are,
Amadeus
Apollo/Galileo
Sabre
Worldspan

Q. Who can assist me with GDS?
A. The Jumeirah GDS Help Desk, GDShelpdesk@jumeirah.com, will assist you with GDS system questions, GDS reservation questions, format questions, negotiated rate loading and inquiries.