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Privacy & Cookies Policy

Privacy & Cookies Policy

Privacy & Cookies Policy

1.1  References to "our", "us" or "we" within this policy are to Jumeirah International LLC, and our Country Managers as described below.

1.2  Jumeirah takes your privacy very seriously. We have developed this policy to explain what personal data we collect, how we use it, how we store it, with whom we share it and what your rights in relation to such personal data are.

1.3  In order to comply with local legal requirements our privacy practices may vary among Jumeirah’s operating countries.

1.4  Please read the following information carefully to understand our views and practices regarding your personal data.

2. Our Facilities and Services

Jumeirah facilities and services are owned and/or managed by companies which form part of the same corporate group as Jumeirah International LLC. Jumeirah International LLC is a data controller in respect of personal data obtained about you in connection with the use of our facilities and services.  If you use our facilities and services, the entity which manages the relevant facility or service ("Country Manager") may also be a data controller in respect of your personal data. A list of such facilities and services and respective Country Manager can be provided upon request. Please contact grouplegal@jumeirah.com for details of the Country Manager of the relevant facility / service included on this list. 

3. Information we may collect about you

3.1  We may collect and process the following data about you:

(a)  your name, address, telephone number, email address, date of birth and nationality and any other information which may appear in your passport or other piece of formal identification;

(b)  information that you provide to us, for example by responding to a communication from us or by filling in forms (both online and offline), over the telephone and through written correspondence with us (e.g. guest registration cards, spa and fitness club membership applications, loyalty enrolment forms, online booking forms, surveys);

(c)  information about your use of our facilities and services and your preferences in this regard;

(d)  details of purchases you make from us and the preferences you express to us; and

(e)  details of your visits to our websites including traffic data and details of the resources that you access; and

(f)  other information that you chose to provide to us in relation with your reservation, stay or visit of a Jumeirah facility.

3.2   Some of the data we collect and process will include sensitive data. Sensitive data is data which, for example, relates to your race, physical, or mental health or religion.

4. How we use cookies

4.1  Our website uses cookies and similar technology. A cookie is a small file of letters and numbers that our website places on your computer, or other equipment which you use to access our website. These cookies allow us to distinguish you from other users of our website. You can read more about cookies and how to recognise them at www.aboutcookies.org.

4.2  Cookies perform many functions, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that advertising that you see online is more relevant to you and your interests.

4.3  The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all cookies used on this website by category is set out below.

Type of cookie

What does it do?

Strictly necessary cookies

 These cookies are essential in order to enable you to move  around the website and use its features, such as accessing  secure areas of the website. Without these cookies services  you have asked for, like room bookings or e-payment,  cannot be provided.

Performance cookies  

These cookies collect information about how you use our website, for instance which pages you go to most often, and  if you receive error messages from certain web pages. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works. By using our website, you agree that we can place these types of cookies on your device.

Functionality cookies 

These cookies allow the website to remember choices you  make (such as your language of choice or the region you are  in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have  made to text size, fonts and other parts of the web pages that  you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a message board. The information these cookies collect may be anonymised and they cannot track  your browsing activity on websites operated by third parties. By using our website, you agree that we can place these  types of cookies on your device.

Targeting or advertising cookies

These cookies are used to deliver adverts more relevant to  you and your interests. They are also used to limit the number  of times you see an advertisement as well as help measure  the effectiveness of our advertising campaigns. They also  remember when you have visited the website before.  Sometimes we share anonymised information about your  browsing activity with our advertising and creative partners.  They may use this information to advertise products, which  may interest you, on other websites or to assist us develop  future advertising campaigns.


4.4  Your web browser includes an option that allows you to refuse cookies. However, if you do so, you may not be able to access parts of our website and it may make your browsing experience less enjoyable. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as described above when you access our website. If you would like to delete any cookies on your computer please refer to your browser manufacturer's instructions by clicking 'help' in your browser menu.

5.  How we store your personal data

5.1  All information you provide to us via our website is stored on our secure servers.  Any payment transactions carried out via our website will be encrypted using Secure Socket Layer technology. 

5.2  Jumeirah International has taken several steps to safeguard the integrity of its communications and computing infrastructure, including by implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Despite our best efforts unfortunately the transmission of information via the internet is not completely secure.  Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to our site.  Any transmission of data online is carried out at your own risk.

5.3  Your data may be transferred to, and stored in, Dubai as well as various other destinations outside the European Economic Area (the "EEA"), including at the location of the Country Manager. In submitting your data to us and using our facilities and services, you acknowledge that your data may be sent to countries with laws which afford a lesser degree of protection to your personal data.

5.4  Where we have given you (or where you have chosen) a password or code which enables you to access certain parts of our website, you are responsible for keeping this password or code confidential.

5.5  Your data will be stored for a period no longer than is necessary for the purposes for which they have been obtained. 

6. How we use your personal data

We may use information collected about you in the following ways:

(a)   to provide the services you request from Jumeirah;

(b)   to improve (or seek to improve) the services we provide to you and to enable us to provide you with a more personalised experiences;

(c)   to communicate with you about our products and services and those of specially selected third parties, including our key partners, whose details are set out here; and

(d)   for internal marketing analysis, for example, to assess trends or to measure the amount of traffic to our websites; and

(e)   to improve the effectiveness of our website. 

6.2  If you submit your résumé through our website, we will use your personal data to process and assess your job application, for our onboarding process, to send you announcements of future job opportunities or for administrative purposes within Jumeirah. We may also use your sensitive personal data, including, as appropriate: information about your physical or mental health or condition in order to take decisions as to your suitability for employment; and your racial or ethnic origin or religious or similar information in order to monitor Jumeirah's compliance with equal opportunities legislation.

7. Sharing your personal data

7.1  Jumeirah International LLC is a Dubai-based organisation and part of the Jumeirah group of companies. We may share your personal data with our key partners. A list of such key partners can be found online at http://www.jumeirah.com/en/jumeirah-group/about-jumeirah-group/strategic-global-partnerships/.

7.2  We may also share your personal data with our service providers who perform functions on our behalf or provide services to us, such as marketing and advertising, data processing, market research, warehousing and delivery, information technology, office services, legal, accounting, insurance, audit and other professional services. A list of such Third Party Service Providers can be provided upon request.

7.3  We may be required to share your information with third parties in the event that we, or one of our affiliated businesses, sell or buy any business or assets.

7.4  We may also share your personal data, if permitted, or required to do so by law, in connection with any legal claims or to comply with our audit and security requirements.  If legally requested by the relevant authority, we may also disclose your data to the local police, CID and immigration authorities.

8. Marketing

8.1  If you have provided us with your contact information (address, telephone number, email address), we may want to inform you about our goods and services by post, telephone, SMS, email or other electronic means.  When we send marketing communications to you by email or SMS, you will also be given an opportunity to unsubscribe from such communications.  You may also opt out of receiving marketing communications from us at any time by informing us at the following email address: unsubscribe@jumeirah.com.

8.2  If you are a new customer, you will be able to choose whether or not to receive marketing communications in relation to other goods and services of us and/or one of our key partners when you first provide us with your personal data

9. Sirius

9.1  Sirius is our loyalty card programme which is our recognition and rewards programme. The Sirius programme offers rewards, or Sirius points, to customers for staying and dining with our hotels and resorts.  Sirius points can be redeemed against a host of benefits, including room stays, room upgrades, treatments at our spas, and offers with our redemption partners.  For further information about the Sirius programme, how to apply, and the terms and conditions which apply, please visit www.mysiriuscard.com.

9.2  If you have joined the Sirius programme, and you have consented to its terms, we may use your data in order to administer the Sirius programme, to communicate with you about Sirius, and to send you news of related special offers and promotions which we offer or which are offered by our affiliated businesses or by our redemption partners, whose details can be found online at https://www.jumeirah.com/en/sirius/partners/. When we send this marketing material to you by email, you will be given an opportunity to unsubscribe from such communications.  You may also opt out of receiving this marketing material from us at any time by informing us at the following email address: sirius@mysiriuscard.com.

10. Personal data relating to third parties

By submitting the personal data of a third party to us you confirm that you have their consent to do so. If you send e-postcards using the website you should note that the message you send is not encrypted with SSL technology therefore you should exercise good judgment about the nature of the information you include.  Your e-postcard will be automatically deleted 7 days after the recipient has viewed it, or at the latest, 30 days from its creation.

11. Third Party links

The Jumeirah Group's websites may from time to time provide links to or from third party websites or resources for you to access at your sole discretion.  Please note that any such third party website or resource may collect and use your personal data in a different manner to us.  We do not endorse or accept any liability for the data collection practices, privacy policies or the content of any website linked from our websites or which links to them.  You should contact the owner or operator of any such website directly if you wish to enquire about their privacy practices and policies, before providing your personal data to them.

12. Your rights

You can request access to, rectification or deletion of your personal data held by us at any time by contacting us at unsubscribe@jumeirah.com.

13. Nominated Representatives

13.1  For data protection purposes:

  • Our UK nominated representative is David Nicolson, Regional Director of Finance. At the time of publication, he can be contacted at david.nicolson@jumeirah.com; and
  • Our French nominated representative is Doris Greif, General Manager & Regional Vice President Europe. At the time of publication, she can be contacted at doris.greif@jumeirah.com

14. Corporate and contact details for data controllers

14.1  Jumeirah International LLC is a limited liability company incorporated in Dubai, United Arab Emirates, with commercial registration number 57869, share capital Dhs. 300,000 fully paid up, of Al Sufouh Road, PO Box 73137, Dubai, United Arab Emirates.

14.2  Please contact grouplegal@jumeirah.com for the corporate and contact details of the relevant Country Manager.

15. Changes to Privacy Policy

We reserve the right to update this privacy policy from time to time as we expand our services and products, or to endeavour, where reasonably possible, to comply with applicable legislation.  Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

This privacy policy was last updated on 25 March 2015.