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Volcanic Ash Travel Assistance

Travel Disruption Assistance

Jumeirah Group understands how difficult travel planning can be with the current Volcanic Ash situation in Iceland. Jumeirah hotels in Dubai, London, New York, Maldives and Shanghai would like to assist stranded travelers by providing:

  • If you are currently a guest at a Jumeirah Hotel or Resort:

Any additional nights as required due to travel delays can be booked at the original rates, this means no increase in price on your current daily rate. If a lower rate is available than your original price, we will charge this*

  • If you require a room but are not currently a Jumeirah Guest:

We can offer our current Best Available Rate on rooms and suites*

  • You are planning to travel to a Jumeirah Hotel or Resort but are unable to do so because of flight delays:

We would love to see you again in the near future and will help you to re-book your stay at a time suitable to you. If you are unable to re-book, we will not charge you for cancellations*.  

In addition, guests that are staying due to flight disruption will be provided at no extra charge:

  • Complimentary internet access
  • Complimentary health and fitness centre access
  • Guests in Dubai will have complimentary Wild Wadi access

Please call +971 4 364 7555 to speak to one of our travel experts.

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 * Terms and Conditions Apply. Guests may be required to provide travel ticket cancellation confirmation. Re-booking rooms and suites is dependent on availability. - Please check with our travel experts