Outstanding service at Kuwait’s foremost beachfront retreat
Discover a world of hospitality fit for royalty
As a guest at Jumeirah Messilah Beach Hotel & Spa, our policies are designed to enhance your stay and ensure maximum comfort and convenience throughout.
Should a guest wish to extend their check-out time after 12:00 PM, 50% of the room charges will apply until 18:00 hrs., after 18:00 hrs. a full night's charges will be applied.
Be aware that if you choose to depart earlier than expected, the Hotel will charge for the full stay reserved and booked unless otherwise specified in the cancellation policy of your Booking. Incase guest decide to extend the booking, please contact our reservations team in advance to check the availability and the rate.
Cancellations of your Booking, amendments to your Booking and/or no-shows will be charged in accordance with the applicable policy for your specific Accommodation and/or Accommodation rate, as advised during your Booking process.
You acknowledge and agree that, if applicable, we may charge the fee for the cancellation or amendment of your Booking and/or no-show to your credit card.
You must be at least twenty-one (21) years old to make a Booking and check-in. The
check-in will only be conducted in the presence of the occupying guest. All guests, including children, staying at the Jumeirah Messilah Beach Hotel & Spa, are required to present original valid identification upon check-in, which may be either a Passport or Kuwaiti/GCC National ID.
Upon check-in, you will be required to provide a security deposit equivalent to the sum of your outstanding accommodation charges, and an additional fixed amount to cover potential incidentals administered based on the room type and the length of stay, in the form of a cash deposit or credit card pre-authorization. The limit for payments in cash in any currency is KWD 8,000 (or equivalent) for individual guests and KWD 16,000 (or equivalent) for families/groups per transaction.
All charges must be settled upon check-out at the latest. If for any reason you do not pay the charges (or any part of them) upon check-out or leave the hotel without notice, then you acknowledge and agree that we may charge the outstanding charges, if applicable, to your credit card/deposit without prior notification. All major credit cards are accepted.
Outside Food Delivery Services are prohibited from being delivered to the rooms by any of our colleagues. Delivery personnel will be directed to the entrance next to the Commercial Bank of Kuwait, where the guests must receive the food order directly.
For Resident Guests
The service is complimentary for registered hotel guests, who may occupy one vehicle parking space in the car park. Additional vehicles will be charged KWD 4 per car per visit.
For Non-resident Guests
Non-resident guests are welcome to use the valet service with a charge of 4 KWD per visit.
Pool and Beach facilities are exclusively available for registered hotel guests and members only and are not accessible to external visitors. The family pool is designated only for the use of families; children under 16 must be accompanied by an adult, while the adult pool is available for the use of adults above 18 years old. You must be at least 18 years old to use the Gym, Talise Spa, and the Adult Pool.
For the comfort and safety of all guests, pets are not permitted.
You are responsible for any loss or damage to hotel property caused by you or any of your visitors. Any required amounts to remedy such damage will be charged at your sole expense. The hotel does not bear any responsibility in the event of the loss of valuable items such as jewelry, due to its provision of safety deposit box service in all the rooms.
Smoking is permitted only in designated smoking rooms and outdoor public areas. A charge of KWD 100 will be imposed if smoking occurs in a non-smoking room in the event of non-compliance with this rule. The use of Bukhoor, Shisha and candles is strictly prohibited in all hotel rooms. A charge of KWD 100 will be imposed in the event of non-compliance with this rule.
Visitors must be registered at the reception. For each visitor, an additional occupancy charge in accordance with your applicable accommodation rate will be added to your accommodation charge.
We offer a range of support services to assist guests with special needs. Please contact our service team for any special needs’ requests.