Excellent service

Service Training Programmes

The catch phrase that we keep hearing around Dubai and the UAE these days is “Five Star Service”. Clients are calling for it; our internal colleagues keep demanding it from us and each other; and we at The Emirates Academy of Hospitality Studies have worked hard at constantly up-grading our training programmes to deliver it. We have developed and delivered this type of training with banks, hospitals, retail outlets and of course hotels, but just why has this “Five Star Service” training become so important?

As a part of a Hospitality Academy in 21st Century Dubai, The Consulting and Training Department has a strong focus on the development and delivery of Quality Service Training Programmes in the UAE and throughout the world. Within the past two years, the global credit crunch has made service the deciding factor in everyone’s spending. Pre-sales service, customer service, guest services, post-sales service….it’s now all about service. So if your organisation is only delivering “good” service, it may not be good enough. Today, it’s all about: Five Star Service; “WOW! Service”; service that exceeds expectations.

Our hospitality and service-focussed, training programmes, are designed to enhance your ability to effectively communicate with guests/clients, on the phone and face-to-face on a daily basis; deliver excellent service consistently; stay highly motivated in a challenging, ever demanding environment. The Emirates Academy can take your service to another level by encouraging your employees to think outside the box and create their own WOW effects. In our training programmes, we often include visits to our five-star family properties in Dubai, including the Burj Al Arab and Madinat Jumeirah; so that programme participants can experience a high level of service, first hand.

Sample Training Programmes:
• Five Star Customer Service:
o Take your service to the next level
o Create the WOW effect in day to day/on the phone and/or face-to-face operations

• Integrity Selling:
o Interview effectively to establish your customer’s needs
o Build life long relationships with your clients

• Front Office Operations Management
o Enhance your career opportunities
o Learn front desk and reservation skills that will work in any hotel or resort

• The Power of Positive Attitude & Motivation
o A great team building and motivational programme
o Dust the cobwebs off your team and start anew

• Mystery Visits Programmes
o Get real feedback from the customer’s perspective
o Identify your training needs and areas

As a professional Consultancy Department, we can also work with your company to develop, implement and manage a Mystery Visitor/Shopper Programme, in order to consistently check and manage your customer interactions. This programme will assist to identify training needs, weak points in your customer/guest handling process and track trends in your entire service performance over extended periods of time. We will also deliver that Five Star Service training to your team, to ensure that they get top scores at every check.

At The Emirates Academy, we also look at service behinds the scenes: in the kitchen and in administration. We offer Food and Beverage Programmes which range from practical skills to industry specific, management studies. The Academy’s state-of-the art training facilities - which include specialised food production and service areas – have been designed to perfectly facilitate these types of training.

Sample Food and Beverage Programmes:
• Food and Beverage Service – A Waiter’s Workshop
• Wines and Spirits Educational Courses (WSET)
• Kitchen and Restaurant Management in the 21st Century
• Restaurant Revenue Management
• Menu Engineering Workshop
• Finance for Food and Beverage Managers

Register today and feel free to contact us for more information and to visit or beautiful Campus in Dubai, UAE.