Consulting Services

Adding value and improving your organization’s performance through expertise in human resources (HR) management, organizational development (OD) applied to developing your people, as well as business consulting for the industry.

Strategic HR Planning and Support

• Providing HR stewardship, support and advice to an organization’s leader and team, through an ongoing and/or project-based relationship, including recruitment, retention, learning & development, remuneration
• Evaluating, developing, executing & measuring: HR processes, systems, policies & standards, linked to HR metrics, business strategy & corporate objectives

Organizational Development (OD)

• Developing vision, mission, values, linked to business strategy and objectives
• Reviewing organization structures, business processes and systems, human capital resources, organizational cultures and overall organizational alignment
• Specific problem-solving, research, benchmarking and tailored interventions
• Business Excellence/Quality – application of and reviewing against the EFQM model, business ‘system’ alignment, development of business processes
  
• Team Effectiveness - interventions to improve team-working, based on client needs, including Executive Team Building. Addresses both process/task and interpersonal issues
  * Executive Coaching
  * Organizational Culture building
  * Change: leading and managing change, and handling specific change issues
  * Cross-cultural management (Understanding the significance of National culture on management practices and providing training to improve managerial effectiveness in diverse cultural settings)
  * Performance Management (assessment centres, appraisals, coaching, mentoring, 360-feedback etc)
  * Productivity improvement
  * Communications: investigating issues, presenting and delivering solutions
  * Learning: building high performance work teams and learning organisations

HR Tools

Personality and ability measures which may be used for recruitment, career planning, employee development and team building:

• Myers Briggs Type Indicator (MBTI)
• Fundamental Interpersonal Relations Orientation – Behaviour (FIRO-B)
• Personality and Preference Inventory (PAPI)
• 15FQ+ personality profile
• Reasoning and ability tests
• Clerical tests
• Jung Type Indicator
• Learning Styles Inventory
• Occupational Interests Profile
• Sales Preference Indicator
• Values and Motives Inventory

Other diagnostic tools available for specific interventions. 

Operational HR and Training Support

• HR Reviews (comprehensive template for evaluating all aspects of HR, presenting a gap analysis, and facilitating action planning and follow up)
• HR professional development & coaching
• Pre-opening support: setting up and implementing HR, including training
• Recruitment planning and implementation support
• Career development structures
• Succession planning/Talent management/Employee Engagement
• Welfare and Accommodation requirements
• Employee communications: meetings, briefings, written material
• Training: implementing systematic training, including needs analysis, design & delivery, evaluation & measurement of results; as well as specific tailored interventions at different levels and for a variety of disciplines
• Remuneration strategies and systems: grading, job evaluation, salary scales, incentive schemes etc.
• Processes, policies, procedures and standards development

 
 Business Consulting Services 

• Consulting services for tourism and hospitality operators
• Academic consulting for the education industry
• Business Planning, including marketing and operations
• Mergers and Acquisitions consulting
• Research and Development including
        - Strategic business analysis
        - Feasibility studies
        - Market research and analysis
        - Positioning/repositioning plans
        - New product introduction marketing plans
        - Market share and demand analyses
• Operations
  - Consulting services in the hospitality functions,  including F&B, Rooms Division, Technology, Marketing & Sales, Technical Services and Revenue Management
        - Hotel pre-opening consulting
        - Pre- and post-opening strategy for industry facilities
        - Design concepts, reviews and specialist technical assistance
        - Operational reviews including quality and performance standards audits (including Mystery Shopper surveys)
        - Product descriptions and service concepts
        - Spatial allocations and traffic flow studies
        - Menu engineering
      * Corporate Social Responsibility
        - Audits, strategic planning and operational actions