General
Q. When did the hotel open?
A. Jumeirah Emirates Towers opened in April 2000.
Q. Where do I send questions and comments about this Internet site?
A. Please comment by submitting the 'Feedback' form (Please link to appropriate section). If you are experiencing technical difficulties, please email webmaster@jumeirah.com, include a brief explanation and provide any error messages received. We truly appreciate your feedback and will consider your ideas when enhancing our site with further content, features and functionality.
Q. Where can I send comments regarding a past stay or dinner at Jumeirah Emirates Towers?
A. Please send comments by submitting the 'Feedback' form (Please link to appropriate section). Be sure to include the subject of enquiry and your postal address.
Q. Who do I need to contact for any media requests?
A. Please contact the Jumeirah Group Public Relations department for any media requests directly. You may log on to the Press Centre (Please link to appropriate section) for further details or send an email to the PR & Communications Department at pr@jumeirah.com.
Q. How can I find information regarding other hotels of Jumeirah?
A. To view information regarding other hotels of Jumeirah, please visit www.jumeirah.com
Q. What is Sirius?
A. Inspired by the brightest star in the night's sky, Sirius is the Recognition and Rewards Programme from Jumeirah. Sirius is divided into three tiers - Blue, Silver and Gold - with Gold being the most illustrious and coveted tier. While all tiers earn Sirius Points, which can be redeemed against a glittering world of Awards, Silver and Gold members also receive an exclusive package of privileges. Log on to www.mysiriuscard.com (Please link to appropriate section) for all the latest Sirius news, including details of Awards and Special Offers.
Q. What is the hotel's policy about lost and found items?
A. Should any guests lose personal belongings whilst staying at Jumeirah Emirates Towers, if recovered, the item will be recorded as 'found'. We keep detailed records of all 'found' items, and will store these for a maximum of three months. After this period, in line with the directives of the General Department of Criminal Investigation in Dubai, all unclaimed items will be handed over to the nearest Police Station. These 'found' items will then be kept at the police warehouse for a further three months after which they will be auctioned, and any funds raised given to charity. Should hotel guests need to locate any item after the initial three month period expires, they are requested to contact the hotel who will assist in coordinating with the police station where the found items are handed over. The police will then advise the necessary procedures to locate any item.
Q. Is the tap water safe for drinking?
A. No, it is advisable to only drink bottled mineral water. However, for cleaning the teeth the water can be used.
Q. Does Jumeirah Emirates Towers have an Environmental Policy?
A. Yes, Jumeirah Group consistently benchmarks its operations against best practices within the luxury hospitality industry and is committed to conducting business in a responsible and transparent manner that creates a positive, balanced and sustained impact economically, socially and environmentally. Jumeirah continually seeks to reduce any adverse impact on the environment resulting from our activities by adopting environmentally-credible business practices and innovative technologies.
We have a CSR Policy and Management Guidelines in place which highlight a series of statement of intents on all aspects of CSR including our responsibility towards the environment. The communication of this policy and guidelines through a series of internal CSR workshops is currently underway.
An essential part of Jumeirah’s strategy has been to engage all stakeholders; guests, visitors, colleagues and suppliers and have them actively contribute to the environmental actions. Sustainability within Jumeirah Emirates Towers is defined as “carrying out its business in line with our company’s values of integrity, quality, innovation, recognition, continuous growth and teamwork, and in a responsible, resourceful and lasting manner, which has environmental, economic, and social dimensions, and encompasses the concept of stewardship and the responsible management of resource use.
Jumeirah Emirates Towers Environmental Policy provides Environmental Management Responsibilities to key roles including the General Manager, Finance Manager, Director of Engineering, Health Safety and Environment Manager, Food and Beverage Manager as well as all colleagues and all Heads of Departments. These responsibilities include, identification and assessment of aspects and impacts which are highlighted in the Environmental Management Plan.
Rooms and Suites
Q. How many Suites/Rooms does the hotel have?
A. The hotel comprises of 400 rooms and suites.
Q. At what time can I check in and at what time do I have to check out?
A. Guests are requested to check in from 3.00pm on the day of the arrival and check out by 12.00pm on the day of departure.
Q. Can I check in early? Can I check out late?
A. Requests for early check in or late check out are honoured as space permits. If the hotel is fully booked, we may be unable to grant your request. However, you are invited to store luggage and enjoy the amenities until your suite becomes available or you may continue to use all of the hotel's amenities until your departure time.
Q. Do you have interconnecting rooms?
A. Yes, we do have interconnecting rooms.
Q. Are safety deposit boxes available?
A. Yes, there are electronic Safety Deposit Boxes in all rooms.
Q. Do rooms and Suites offer Internet access?
A. Jumeirah Emirates Towers features complimentary broadband Internet in all rooms and suites.
Dining
Q. How many restaurants and bars does the hotel have?
A. Within the hotel and its adjoining Shopping Boulevard, there are over 15 different restaurants, lounges and bars.
Q. Can I make an online restaurant reservation?
A. Please make a restaurant reservation request by sending an email to JETrestaurants@jumeirah.com. Be sure to include the name of the restaurant, your full name, telephone number, email and details of your request. You will receive a confirmation letting you know whether your reservation has been confirmed.
Business Facilities
Q. What business facilities does the hotel have?
A. Information about the hotel's business facilities is located on this Website. We are happy to send you an information folder, but we encourage you to help minimize our impact on the environment by viewing our On Business and Meetings & Events section online. Virtually all the facts can be found on these pages. If you still prefer an information folder, you may order one by sending us an email to JETsales@jumeirah.com.
Internet
Q. Is Internet access available at the hotel?
A. All rooms and suites are fully equipped for work, with dedicated workstations and complimentary broadband Internet connections.
Leisure Facilities
Q. What leisure facilities does the hotel have?
A. Information about the hotel's leisure facilities is located on this Website. Please view our Activities and Spa and Health Club sections.
Q. Is clothing optional for sunbathing at the hotel?
A. Topless sunbathing is not permitted under the UAE law. In the event a guest chooses to participate in this activity, the Hotel's management will intervene immediately.
Q. Is there a shuttle service available to the city?
A. Jumeirah Emirates Towers offers a complimentary shuttle service. To view the weekday and weekend schedule, with indicated shuttle stops, please visit the Location section online.
Q. Do you organise safaris and tours?
A. Desert safaris and tours can be arranged upon arrival through the hotel's concierge.
Children
Q. Are children welcome in the hotel?
A. Yes, children are more than welcome in the hotel.
Q. Is a babysitting service available?
A. Yes there is and the service can be hired through our Guest Relations Officers or Concierge.
Q. Do you have facilities for children?
A. Sinbad’s Kids Club, which is located in the Boulevard caters to children from 5 years old and above. Please visit the Sinbad’s Kids Club page on this website for more details.
Reservations
Q. How can I make an online reservation?
A. To make a reservation online select Check Availability.
Q. How can I amend or cancel a reservation?
A. Cancel reservations made on this site. (Please link to appropriate section) For all other amendments and cancellations, email or call our Reservations Office. (Please link to appropriate section)
Q. Why is my credit card needed to make a reservation?
A. Your credit card details are required to make a reservation but will not be charged at the time of booking. Your credit card is only used as a form of guarantee.
Careers
Q. Where can I find information about career opportunities within the hotel?
A. Information about the hotel's career opportunities is located on this Web site. Please view our Careers (Please link to appropriate section) section online.
Q. Where can I send my resume?
A. You may submit your resume online through our Careers (Please link to appropriate section) section.
Location
Q. Where is the hotel located?
A. Jumeirah Emirates Towers is located on Sheikh Zayed Road, Dubai. For more information please visit the Location section online.
Q. What is the hotels address?
A. The postal address of Jumeirah Emirates Towers is PO Box 72127, Dubai, United Arab Emirates.
Transport
Q. Does the hotel provide transport to and from the airport?
A. The hotel has its own limousine service. For further information, please view the Location section. Note: In the event of a No show or last minute cancellation/ amendment full charges for the airport transfer will be applicable.
Culture
Q. Where can I get more information about the culture of Dubai?
A. Please view our Destination Guide to Dubai (Please link to appropriate section) for further information.
Climate
Q. What type of temperature can you experience in Dubai?
A. Dubai has a sub-tropical, arid climate. Sunny blue skies and warm temperatures can be expected most of the year. Winter starts from November through until March. The mean daily maximum is 24C (75F) in January, rising to 41C (106F) in July.