| GENERAL INFORMATION |
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Q. When did the hotel open?
A. Jumeirah Beach Hotel opened in December 1997.
Q. Where do I send questions and comments about this Internet site?
A. Please comment by submitting the 'Feedback' form. If you are experiencing technical difficulties, please email webmaster@jumeirah.com, include a brief explanation and provide any error messages received. We truly appreciate your feedback and will consider your ideas when enhancing our site with further content, features and functionality.
Q. Where can I send comments regarding a past stay or dinner at Jumeirah Beach Hotel?
A. Please send comments by submitting the 'Feedback' form. Be sure to include the subject of enquiry and your postal address.
Q. Who do I need to contact for any media requests?
A. Please contact the Jumeirah Public Relations department for any media requests directly. You may log on to the Press Centre for further details or send an email to the PR & Communications Department at pr@jumeirah.com.
Q. Can a guest of the hotel visit Burj Al Arab without paying an entrance fee?
A. Access to Burj Al Arab can be arranged at selected times of the day for our valued guests. Please contact our Guest Relations team for further details and timings.
Q. How can I find information regarding other hotels of Jumeirah?
A. To view information regarding other hotels of Jumeirah, please visit www.jumeirah.com.
Q. What is Sirius?
A. Inspired by the brightest star in the night's sky, Sirius is our dazzling new and improved Recognition and Rewards Programme from Jumeirah. Sirius is divided into three tiers - Blue, Silver and Gold - with Gold our most illustrious and coveted tier. While all tiers earn Sirius Points, which can be redeemed against a glittering world of new Awards, Silver and Gold members also receive an exclusive package of privileges. Log on to www.mysiriuscard.com for all the latest Sirius news, including details of Awards and Special Offers.
Q. What is the hotel's policy about lost and found items?
A. A lost and found counter is available on the first floor of the hotel, near the ATM machine. Should a guest lose any items whilst at Jumeirah Beach Hotel and the item is recovered, it will be recorded in this area. Jumeirah Beach Hotel will make a detailed record of all found items, and will store any found items for a maximum of three months. After this period, in line with the directives of the General Department of Criminal Investigation in Dubai, all unclaimed items will be handed over to the nearest Police Station. These found items will then be kept at the police warehouse for a further three months after which they will be auctioned, and any funds raised given to charity. Should hotel guests need to locate any item after the initial three month period expires, they are requested to contact our Concierge who will assist in coordinating with the police station where the found items are handed over. The police will then advise the necessary procedures to locate any item. |
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ROOMS & SUITES |
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Q. How many Suites/Rooms does the hotel have?
A. The hotel comprises of 598 rooms and suites and 19 villas.
Q. At what time can I check in and at what time do I have to check out?
A. Guests are requested to check in after 2:00 pm on the day of the arrival and check out by 12:00 noon on the day of departure.
Q. Can I check in early? Can I check out late?
A. Guests scheduled to arrive early in the morning, who wish to access their room upon arrival, are advised to book the night prior. Late check out requests are at the discretion of the hotel and are subject to an extra charge.
Q. Do you have interconnecting rooms?
A. The hotel has a number of connecting rooms. Requests for such room configuration can be made at the time of booking, but will not be guaranteed. Upon arrival the request will be reviewed and honoured strictly subject to availability.
Q. Are safety deposit boxes available?
A. All rooms are equipped with in-room safes. Furthermore, our Reception offers a safety deposit box facility. |
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DINING |
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Q. How many restaurants and bars does the hotel have?
A. The Hotel has over 20 restaurants, bars and cafés. It offers a culinary trip around the world with Arabic, French, Italian, Argentinian, South-east Asian, American, English and German cuisines and other international specialties.
Q. Can I make an online restaurant reservation?
A. Please make a restaurant reservation request by sending an email to: JBHboxoffice@jumeirah.com. Be sure to include the name of the restaurant, your full name, telephone number, email and details of your request. You will receive a confirmation letting you know whether your reservation has been confirmed. |
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BUSINESS FACILITIES |
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Q. What business facilities does the hotel have?
A. Information about the hotel's business facilities is located on this Web site. We are happy to send you an information pack, but we encourage you to help minimize our impact on the environment by viewing our Meetings & Events section online. Virtually all the facts can be found on these pages. If you still prefer an information pack, you may order one by sending us an email to JBHsales@jumeirah.com. |
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INTERNET |
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Q. Is internet access available at the hotel?
A. All guestrooms are equipped with high speed wireless internet access. Furthermore, the Business Centre on the first floor features several computer workstations with internet access for a nominal fee. The Conference Centre, Palm Court and even beach areas are equipped with wireless internet access. |
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LEISURE FACILITIES |
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Q. What leisure facilities does the hotel have?
A. Information about the hotel's leisure facilities is located on this Web site. Please view our Lifestyle and Activities sections online.
Q. Is clothing optional for sunbathing at the hotel?
A. Topless sunbathing is not permitted under the UAE law. In the event a guest chooses to participate in this activity, the Hotel's management will intervene immediately.
Q. Is there a shuttle service available to the city?
A. The Hotel provides a shuttle bus, which takes guests to various sites and shopping centres around Dubai.
Q. Do you organise safaris and tours?
A. Various companies organise a wide variety of activities, including city tours, creek cruises, desert safaris and visits to heritage sites in Dubai. The Hotel Concierge will be happy to make the necessary arrangements for you.
Q. Does a guest of the hotel have complimentary access to Wild Wadi?
A. Please contact our concierge on +971 4 406 8100 regarding access to the Wild Wadi Waterpark. |
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CHILDREN |
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Q. Are children welcome in the hotel?
A. Children are more than welcome in the hotel. The hotel provides numerous dedicated children facilities accompanied by a host of supervised activities.
Q. Is a babysitting service available?
A. A professional babysitting service is available at an additional charge and it is recommended to book this service at least six hours in advance.
Q. Do you have facilities for children?
A. Sinbad's Kids Club provides a specially designed daily activities programme for children from 2 to 12 years of age. The club is open from 9:00 am to 9:00 pm and there are multi-lingual staff available. |
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RESERVATIONS |
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Q. How can I make an online reservation?
A. To make a reservation online click Book Now.
Q. How can I amend or cancel a reservation?
A. Cancel reservations made on this site. For all other amendments and cancellations, email or call our Reservations Office.
Q. Why is my credit card needed to make a reservation?
A. Your credit card details are required to make a reservation but will not be charged at the time of booking. Your credit card is only used as a form of guarantee. |
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CAREERS |
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Q. Where can I find information about career opportunities within the hotel?
A. Information about the hotel's career opportunities is located on this Web site. Please view our Careers section online.
Q. Where can I send my resume?
A. You may submit your resume online through our Careers section. |
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LOCATION |
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Q. Where is the hotel located?
A. Jumeirah Beach Hotel is located on Jumeirah Beach Road, Dubai.
Q. What is the hotels address?
A. The postal address of Jumeirah Beach Hotel is PO Box 11416, Dubai, United Arab Emirates.
Q. Is the tap water safe for drinking?
A. No, it is advisable to only drink bottled mineral water. However, for cleaning the teeth the water can be used. |
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TRANSPORT |
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Q. Does the hotel provide transport to and from the airport?
A. The Hotel can provide transport from and to Dubai International Airport at an extra charge. Guests staying in Club Executive, Premium Leisure Club, Suites and Beit Al Bahar villas will receive complimentary airport transfers. The service needs to be booked in advance. For further information, please view our airport transfers section.
Q. What other transport does the hotel provide?
A. The Hotel provides a shuttle bus, which takes guests to various sites and shopping centres around Dubai. |
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CULTURE |
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Q. Where can I get more information about the culture of Dubai?
A. Please view our section on About Dubai for further information. |
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CLIMATE |
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Q. What type of temperature can you experience in Dubai?
A. Dubai has a sub-tropical, arid climate. Sunny blue skies and warm temperatures can be expected most of the year. Winter starts from November through until March. The mean daily maximum is 24C (75F) in January, rising to 41C (106F) in July. |
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