Q. When did the Resort open?
A. The Resort opened in November 2004.
Q. How many stars is the Resort rated?
A. 5 Stars
Q. Where is the Resort located?
A. Jumeirah Bab Al Shams Desert Resort & Spa is located near the Dubai International Endurance City, just 45 minutes from Dubai International Airport and 57 km from Jumeirah Beach Hotel and Madinat Jumeirah and is accessible by a dedicated road network.
Q. Where do I send questions and comments about this Internet site?
A. Please comment by submitting the 'Feedback' form. If you are experiencing technical difficulties, please email webmaster@jumeirah.com, include a brief explanation and provide any error messages received. We truly appreciate your feedback and will consider your ideas when enhancing our site with further content, features and functionality.
Q. Where can I send comments regarding a past stay or dinner at Jumeirah Bab Al Shams Desert Resort & Spa?
A. Please send comments by submitting the 'Feedback' form. Be sure to include the subject of enquiry and your postal address.
Q. Who do I need to contact for any media requests?
A. Please contact the Jumeirah Public Relations department for any media requests directly. You may logon to the Press Centre for further details or send an email to the PR Department at pr@jumeirah.com.
Q. Can a guest of the Resort visit Burj Al Arab without paying an entrance fee?
A. Guests of Jumeirah Bab Al Shams Desert Resort & Spa may request a show around of Burj Al Arab. Our dedicated Guest Relations staff are well prepared to arrange this complimentary show around; however, it is recommended to provide at least 24 hours notice and is subject to occupancy levels at Burj Al Arab.
Q. How can I find information regarding other hotels of Jumeirah?
A. To view information regarding other hotels of Jumeirah, please visit www.jumeirah.com.
Q. What is Sirius?
A. Inspired by the brightest star in the night's sky, Sirius is our dazzling new and improved Recognition and Rewards Programme from Jumeirah. Sirius is divided into three tiers - Blue, Silver and Gold - with Gold our most illustrious and coveted tier. While all tiers earn Sirius Points, which can be redeemed against a glittering world of new Awards, Silver and Gold members also receive an exclusive package of privileges. Log on to www.mysiriuscard.com for all the latest Sirius news, including details of Awards and Special Offers.
Q. What is the hotel's policy about lost and found items?
A. Should any guests lose personal belongings whilst staying at Jumeirah Bab Al Shams Desert Resort & Spa, if recovered, the item will be recorded as 'found'.
We keep detailed records of all 'found' items, and will store these for a maximum of three months. After this period, in line with the directives of the General Department of Criminal Investigation in Dubai, all unclaimed items will be handed over to the nearest Police Station.
These 'found' items will then be kept at the police warehouse for a further three months after which they will be auctioned, and any funds raised given to charity.
Should hotel guests need to locate any item after the initial three month period expires, they are requested to contact the hotel who will assist in coordinating with the police station where the found items are handed over. The police will then advise the necessary procedures to locate any item.
ROOMS AND SUITES
Q. How many rooms/suites does the Resort have?
A. The Resort comprises of 115 deluxe rooms including 10 suites.
Q. At what time can I check in and at what time do I have to check out?
A. Guests are required to check in from 4:00 pm on the day of arrival and check out by 12:00 noon on the day of departure.
Q. Can I check in early? Can I check out late?
A. Guests scheduled to arrive early in the morning, who wish to access their room upon arrival, are advised to book the night prior. Alternatively, you may request an early check in or late check out, although these cannot be confirmed and are subject to availability on the date requested. However, you are invited to store luggage and enjoy the facilities until your room becomes available or you may continue to use all of the resort's facilities until your departure time.
Q. Do you have interconnecting rooms?
A. Interconnecting rooms are available for families with children. You may request an interconnecting room, although it cannot be confirmed and is subject to availability on the date requested.
Q. Are safety deposit boxes available?
A. Safety deposit boxes are available in all guest rooms and in reception.
Q. Are irons available
A. Irons are available for our guests' convenience. Please contact the Front Desk or Housekeeping, as they will be happy to provide you with one.
DINING
Q. How many restaurants and bars does the Resort have?
A. The Resort has five restaurants and bars.
Q. Can I make an online restaurant reservation?
A. Please make a restaurant reservation request online by sending an email to JBASrestaurants@jumeirah.com. Be sure to include the name of the restaurant, your full name, telephone number, email and details of your request. You will receive an acknowledgement letting you know whether your reservation has been confirmed.
BUSINESS FACILITIES
Q. What business facilities does the Resort have?
A. Information about the Resort's business facilities is located on this Web site. We are happy to send you an information folder, but we encourage you to help minimize our impact on the environment by viewing our Meetings & Events section online. Virtually all the facts can be found on these pages. If you still prefer an information folder, you may order one by sending us an email to JBASsales@jumeirah.com.
INTERNET
Q. Is Internet access available at the Resort?
A. All guest rooms are equipped with Internet access. Furthermore, the Business Centre located in the conference area features several computer workstations with Internet access for a nominal fee. Wireless internet connection is also available in certain areas throughout the resort.
LEISURE FACILITIES
Q. What leisure facilities does the Resort have?
A. Information about the resort's leisure facilities is located on this Web site. Please view our Activities sections online.
Q. Is clothing optional for sunbathing at the resort?
A. Topless sunbathing is not permitted under the UAE law. In the event a guest chooses to participate in this activity, the Resort's management will intervene immediately.
Q. Is there a shuttle service available to the city?
A. The resort provides a complimentary shuttle service, which takes guests to Wild Wadi and various shopping centres
Q. Do you organise safaris and tours?
A. Various companies organise a wide variety of activities, including city tours, creek cruises, desert safaris and visits to heritage sites in Dubai. The concierge will be happy to make the necessary arrangements for you.
Q. Does a guest of the resort have complimentary access to Wild Wadi?
A. Please contact our concierge on +971 4 8096269 for further information on access.
Q. Is the Satori Spa open exclusively to resident guests?
A. The spa is generally reserved for resident guests.
CHILDREN
Q. Are children welcome in the resort?
A. Children are more than welcome in the Resort. The resort has a dedicated children's club accompanied by a host of supervised activities.
Q. Is a babysitting service available?
A. A professional babysitting service is available at an additional charge. It is recommended to book this service at least six hours in advance.
Q. Do you have facilities for children?
A. Sinbad's Kid’s Club provides a specially designed daily activities programme for children from 2 to 12 years of age. The club is open from 8:00 am to 8:00 pm.
RESERVATIONS
Q. How can I make an online reservation?
A. To make a reservation online select Check rates & Book Now.
Q. How can I cancel or amend a reservation?
A. Cancel reservation made on this site. For all other amendments and cancellations, email or call our Reservations Office.
Q. Why is my credit card needed to make a reservation?
A. Your credit card details are required to make a reservation but will not be charged at the time of booking. Your credit card is only used as a form of guarantee.
CAREERS
Q. Where can I find information about career opportunities within the resort?
A. Information about the Resort's career opportunities is located on this Web site. Please view our Careers section online.
Q. Where can I send my resume
A. You may submit your resume online through our Careers section.
LOCATION
Q. Where is the resort located?
A. Jumeirah Bab Al Shams Desert Resort & Spa is located near the Dubai International Endurance City, just 45 minutes from Dubai International Airport and 57 km from Jumeirah Beach Hotel and Madinat Jumeirah and is accessible by a dedicated road network.
Q. What is the resort's address?
A. The postal address of Jumeirah Bab Al Shams Desert Resort & Spa is PO Box 8168, Dubai, United Arab Emirates.
Q. Is the tap water safe for drinking?
A. No, it is advisable to only drink bottled mineral water. However, the water can be used for cleaning the teeth.
TRANSPORT
Q. Does the resort provide transport to and from the airport?
A. The resort can provide transport to and from Dubai International Airport at an extra charge. The service needs to be booked in advance. For further information, please view our Reservations Office section.
Q. What other transport does the resort provide?
A. The resort provides a complimentary shuttle service, which takes guests to Wild Wadi and various shopping centres.
CLIMATE
Q. What type of temperature can you experience in Dubai?
A. Dubai has a sub-tropical, arid climate. Sunny blue skies and warm temperatures can be expected most of the year. Winter starts from November through until March. The mean daily maximum is 24° C (75° F) in January, rising to 41° C (106° F) in July.