Questions and Answers
GENERAL
Q. When did the hotel open?
A. Burj Al Arab opened in December 1999.
Q. How many years did it take to build the hotel?
A. It took 2 years to reclaim the land from the sea and a little less than three years to construct the building.
Q. Who are the designer, constructors and interior designers associated with the hotel?
A. The hotel was constructed by WS Atkins Partners Overseas, the concept architect was Mr Thomas Wills Wright and the interior designers were KCA International, led by Ms Kuan Chew.
Q. How much did it cost to build the hotel?
A. This information has not been announced.
Q. Are all the gold fittings inside the hotel real?
A. Yes, the gold furniture and fittings are original 22 carat gold leaf.
Q. How long do guests usually stay at the hotel?
A. Most guests stay for approximately 3 nights and 4 days.
Q. Are pets allowed in the hotel?
A. No, pets are not allowed.
Q. Where do I send questions and comments about the Internet site?
A. Please comment by submitting the 'Feedback' form. If you are experiencing technical difficulties, please email webmaster@jumeirah.com, include a brief explanation and provide any error messages received. We truly appreciate your feedback and will consider your ideas when enhancing our site with further content, features and functionality.
Q. Where can I send comments regarding a past stay or dinner at Burj Al Arab?
A. Please send comments by submitting the 'Feedback' form. Be sure to include the subject of enquiry and your postal address.
Q. Who do I need to contact for any media requests?
A. Please contact the Jumeirah Public Relations department for any media requests directly. You may log on to the Press Centre for further details or send an email to the PR & Communications Department at pr@jumeirah.com.
Q. How can I find information regarding other hotels in Jumeirah?
A. To view information regarding other hotels of Jumeirah, please visit www.jumeirah.com. and select the appropriate hotel.
Q. What is Sirius?
A. Inspired by the brightest star in the night's sky, Sirius is our dazzling new and improved Recognition and Rewards Programme from Jumeirah. Sirius is divided into three tiers - Blue, Silver and Gold - with Gold our most illustrious and coveted tier. While all tiers earn Sirius Points, which can be redeemed against a glittering world of new Awards, Silver and Gold members also receive an exclusive package of privileges. Log on to www.mysiriuscard.com for all the latest Sirius news, including details of Awards and Special Offers.
Q. What is the hotel’s policy about lost and found items?
A. Should any guests lose personal belongings whilst staying at Burj Al Arab, if recovered, the item will be recorded as 'found'.
We keep detailed records of all 'found' items, and will store these for a maximum of three months. After this period, in line with the directives of the General Department of Criminal Investigation in Dubai, all unclaimed items will be handed over to the nearest Police Station.
These 'found' items will then be kept at the police warehouse for a further three months after which they will be auctioned, and any funds raised given to charity.
Should hotel guests need to locate any item after the initial three month period expires, they are requested to contact the hotel who will assist in coordinating with the police station where the found items are handed over. The police will then advise the necessary procedures to locate any item.
ROOMS & SUITES
Q. How many Suites does the hotel have?
A. The hotel comprises of 202 duplex suites.
Q. At what time can I check in and at what time do I have to check out?
A. Guests are requested to check in from 3:00 pm on the day of arrival and check out by 12:00 noon on the day of departure.
Q. Can I check in early? Can I check out late?
A. Requests for early check in or late check out are honoured as space permits. If the hotel is full, we may be unable to grant your request. However, you are invited to store luggage and enjoy the amenities until your suite becomes available or you may continue to use all of the hotel's amenities until your departure time.
Q. Do you have interconnecting rooms?
A. No, our suites do not interconnect.
Q. Are safety deposit boxes available?
A. Yes, we have safe deposit boxes in every suite.
DINING
Q. How many restaurants and bars does the hotel have?
A. The hotel has six restaurants and bars.
Q. Can I make an online restaurant reservation?
A. Please make a restaurant reservation request by sending an email to BAArestaurants@jumeirah.com. Be sure to include the name of the restaurant, your full name, telephone number, email and details of your request. You will receive a confirmation, letting you know whether your reservation has been confirmed.
Q. Is it true that one of the restaurants is located underwater?
A. The Al Mahara restaurant is not located underwater; it is located on the ground floor, on the same level as the lobby. It is an underwater-themed restaurant and features a huge aquarium surrounding the dining areas. Entry to the restaurant is aboard a three minute simulated submarine experience.
BUSINESS FACILITIES
Q. What business facilities does the hotel have?
A. Information about the hotel's business facilities is located on this web site at our Meetings & Events section.
INTERNET
Q. Is Internet access available at the hotel?
A. Guests are able to access the Internet, on a complimentary basis, directly from their suite.
Q. Does the hotel provide high speed Internet access?
A. Yes
LEISURE FACILITIES
Q. What leisure facilities does the hotel have?
A. Information about the hotel's leisure facilities is located on this web site. Please view our Activities section online.
Q. Is clothing optional for sunbathing at the hotel?
A. Topless sunbathing is not permitted under UAE law. In the event a guest chooses to participate in this activity, the Hotel's management will intervene immediately.
Q. Is there a shuttle service available to the city?
A. The hotel does not provide a shuttle service from the hotel to the city but all guests are able to use the shuttle service from Jumeirah Beach Hotel and Mina A' Salam, subject to availability. We do also offer a chauffeured Rolls Royce transfer service at an additional cost.
Q. Do you organise safaris and tours?
A. Desert safaris and tours can be arranged at the hotel upon arrival through the hotel's concierge.
Q. Does a guest of the hotel have complimentary access to Wild Wadi?
A. Guests of Burj Al Arab have unlimited complimentary access to the Wild Wadi Water Park during their stay.
CHILDREN
Q. Are children welcome in the hotel?
A. Yes, children are more than welcome in the hotel.
Q. Is a babysitting service available?
A. Yes, we do provide a babysitting service, but this needs to be pre-booked.
Q. Do you have facilities for children?
A. There are lots of activities for children at the hotel and at the adjoining Wild Wadi and Sinbad's Kids Club at Jumeirah Beach Hotel.
RESERVATIONS
Q. How can I make an online reservation for a suite?
A. To make a reservation online select Check Rates & Book Now.
Q. How can I cancel or amend a reservation?
A. Cancel reservations made on this site. For all other amendments and cancellations, email or call our Reservations Office.
Q. Why is my credit card needed to make a reservation?
A. Your credit card details are required to make a reservation but will not be charged at the time of booking. Your credit card is only used as a form of guarantee.
CAREERS
Q. Where can I find information about career opportunities within the hotel?
A. Information about the hotel's career opportunities is located on this Web site. Please view our Careers section online.
Q. Where can I send my resume?
A. You may submit your resume online through our Careers section.
LOCATION
Q. Where is the hotel located?
A. Burj Al Arab is located on Jumeirah Beach Road, Dubai.
Q. What is the hotels address?
A. The postal address of Burj Al Arab is PO Box 74147, Dubai, United Arab Emirates.
Q. Is the tap water safe for drinking?
A. No, it is advisable to only drink bottled mineral water. However, the water can be used for cleaning teeth.
TRANSPORTATION
Q. Does the hotel provide transport to and from the airport?
A. The hotel has its own fleet of 10 chauffeur driven Rolls-Royces. For further information, please view our airport transfers section.
CULTURE
Q. Where can I get more information about the culture of Dubai?
A. Please view our section on About Dubai for further information.
CLIMATE
Q. What type of temperature can you experience in Dubai?
A. Dubai has a sub-tropical, arid climate. Sunny blue skies and warm temperatures can be expected most of the year. Winter starts from November through until March. The mean daily maximum is 24C (75F) in January, rising to 41C (106F) in July.