Team Leader Workshop

Course trainer: Karyn Williams-Sykes, Manager Training & Development

Dates: 10th - 11th April

Course Overview
Making the move into the Supervisor's job can be demanding. It needs new skills so that you can get results through other people. These essential skills for new Supervisors do not come naturally. This course helps you start to learn them where you will have the confidence to put them into practice and begin the process of effective, professional supervisory control.

Target Audience
This programme will benefit experienced supervisors who are preparing to move into their first management position or new managers who would benefit from learning or refreshing on the fundamentals of managing and supervising others.

Course Objectives

• Create a climate for success
• Effective planning and organization as a base for success
• Help others in problem solving and build a trusting environment
• Time Management
• Inform, delegate, and motivate your team to achieve objectives
• Use effective communication skills
• Delegate projects effectively
• Assess employee performance, give constructive feedback, and document performance problems
• Motivate employees and get their commitment
• Develop your own individual action plan

Course Outline

• An Introduction in Leadership
  • Description of skills & qualities of key leaders
• Model of Action Centred leadership
• Planning and Organising
  • Introduce 7 Stage Framework for getting things done
• Problem Solving
  • Identifying the different types of problems
  • Introducing the 7 step problem solving model
• Time Management
  • Identify where you personally lose time
  • Explore how time might be better managed
• Communication
  • Define communication
  • Introduction of the Communication Star
• Delegation
  • Why delegation is so difficult
  • Explore ways of overcoming the barriers to effective delegation
• Motivation
  • Define motivation
  • Define where you can influence the motivation of your staff
• Giving Feedback
  • Define feedback
  • Explore where feedback needs to take place in the workplace
• Bringing it All Together
  • Review of what has been learnt
• Individual Action Plans
  • Identify key objectives & assignments
  • Innovation in what we do
• Course Critiques

Prerequisites
The programme does not require any prerequisites.

Certification
A certification will be issued upon completion.

Number of attendees: Maximum of 10 participants

Course Fee: AED 2,000 per participant